Description

The Moscow Food Co-op seeks a Receiver to assist the Center Store Manager by supporting department operations by ensuring smooth receiving practices and well-stocked shelves. The Receiver is responsible for receiving and inventory as well as maintaining cleanliness standards and stocking as needed. This position will be responsible for delivering world class customer service to customers by providing high quality products and service while helping to meet goals for sale, margin, and labor. This position works closely with the Center Store Manager and team to support achievement of the Moscow Food Co-op’s strategic goals.

This position has the possibility of being a Department Lead for candidates with supervisor experience.

This is a full-time (38-40 hrs) position. Work shifts are generally Monday-Friday and early mornings dependent on deliveries. Weekends as needed. 

Essential Duties and Responsibilities

Department Operations

• Performs all product receiving functions, including inspection, counting, temping, weighing, and data entry of all incoming products.

• Provides direction for receivers and stockers in all receiving and stocking activities when lead the receiving shift.

• Ensure that invoices are processed and submitted to the finance office in a timely manner; Maintains all receiving logs and documents.

• Maintain back stock and receiving area (clean and organized baler room, loading dock, etc.)

• Manage returns and credit process including keeping area as clear as possible.

• Participate in department inventories and cycle counts as directed.

• Assist with stocking duties as needed.

• Ensure that merchandise areas are clean and organizes, including back stock areas.

• Establishes and maintains positive and productive vendor relationships.

• Communicate with Lead Receiver about any problems with deliveries, safety, and operations.

• Completes other duties as assigned by the Lead Receiver or Center Store Manager.

Department Maintenance

• Keep retail display areas and back-stock in clean, orderly condition, meeting health department standards.

• Record damaged and out of date products promptly and accurately.

• Remove trash promptly, sweep and mop floor.

• Dust and clean shelves when indicated while back stocking.

• Prepare department for inventory counts.

• Maintain department equipment in working order. Monitor cooler and freezer temperatures (where applicable) and follow established procedures for handling breakdowns.

• Follow safe working practices and ensure the backroom area is in compliance with OHSA regulations, and communicate any safety concerns to the Center Store Manager immediately.

Co-op Performance Standards

Customer Service

• Demonstrate excellent customer skills, both internally and externally; Follow the 10-4 service rule

• Make yourself available to customers; greet each customer promptly with a smile.

• Handle customer complaints and questions courteously.

• Coordinate with all supervisors and leads to address customer concerns, questions or thoughts. i.e., refunds, oops coupons, angry customers, broken machinery etc.

• Help customers place special orders.

• Accurately and completely record special orders and ensure the forms are delivered for processing.

• Offer tastes, samples, suggestions for purchase.

Communication

• Communicate directly and professionally, following the Moscow Food Co-op Coworker Conduct Commitment.

• Stay up to date on information in department log books.

• Answer and route phone calls according to Moscow Food Co-op procedures.

• Keep a working phone and personal email address for necessary communication from the Co-op.

• Report customer suggestions, comments, and complaints to Mod and Department Manager.

Other Duties

• Work cooperatively with others in the department and throughout store.

• Maintain excellent attendance and punctuality.

• Take breaks according to department and store policy.

• Follows the direction of the Manager on Duty (MOD).

• Maintain accurate use of the time system, substitute for other staff as needed.

• Ensure a safe working environment for all staff and customers.

• Assist with training new staff when appropriate

• Carry out established opening and closing procedures.

• Complete Co-op-wide trainings as required.

• Attend all inventories, dept. meetings, and all-staff meetings.

• Participate in department and store-wide initiatives such as Open Book Management and others as they occur.

Qualifications

• Commitment to the mission and goals of the Moscow Food Co-op.
• One year experience working in a fast-paced retail environment; experience in receiving and inventory responsibilities in a grocery store setting preferred.
• Familiarity with trends in the natural food industry and grocery stores.
• Experience with reading financial statements, invoices, inventory documents, etc.
• Demonstrated ability to give high levels of customer service.
• Motivated, energetic, outgoing, self-directed, positive, adaptable team player.
• Reliable, dependable, organized and able to handle multiple demands.
• Excellent communication and problem solving skills.
• Basic math and computer skills.
• Regular, predictable attendance; Flexible schedule; willing to work early mornings, evenings and weekends.
• Willingness and ability to meet the changing requirements of the job.

• Remain in a stationary standing or sitting position for long periods of time.
• Must be able to move about the store and surrounding co-op properties.
• Lift and/or move up to 50 pounds; Push/pull hand cart, racks up to 200 pounds.
• Frequent kneeling, stooping, squatting, bending, reaching (overhead/front/side/back).
• Ability to tolerate varying temperatures.
• Ability to stand for long periods and to work in close quarters with other people.
• Visual acuity to perform activities such as preparing and analyzing data and figures; viewing a computer terminal; frequent reading of financial reports, spreadsheets, contracts, invoices, and other detailed documents.