Overview

As the Scheduling Coordinator, you are responsible for completing all scheduling, reschedule and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients and their borrowers to coordinate the events as assigned.

Responsibilities

• Coordinate scheduling assignments between signing agent, borrower, and clients
• Follow client-specific scripting call dialogue
• Communicate with closing teams regarding all Unscheduled Closings, Title not Cleared files to obtain approval to schedule
• Meet company production, fee, and turn time standards as set forth by department Manager
• Monitor incoming scheduling emails
• Complete requests for reschedules and cancellations
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
• Establish and maintain relationships with Inspire signing vendors and clients
• Address vendor payment questions/issues as necessary
• Maintain open communication with closing team members and post-closing auditors
• Track and report daily work to team leader
• Cross train in Vendor Management and Signing Only to provide coverage during peak times
• Answer incoming phone calls that roll to Vendor Hotline queue
• Cross trains in scanning and shipping functions to assist when volume warrants
• Attend Inspire training sessions as assigned
• Maintain proficiency in eConnect system as applies to scheduling and partner relations
• Act as a leader within the company
• All other duties assigned

Qualifications

• High school diploma or equivalent
• 1-year customer service experience
• Must possess good organizational skills
• Strong multi-tasking abilities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient with MS Office and office equipment

The salary range for this position is $19 - $20 per hour.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Adfitech is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources.