Job Description :

Job Title : Server - Wait Staff

Reports To : Shift Supervisor

Department : Copper Turret

Classification : Non-exempt

Grade : 6

Supervises : No Supervisory Responsibilities

Job Summary :

The Wait Staff will be responsible for all facets of exceptional customer service; will assist Copper Turrets management, and SUNY Morrisville faculty and staff, with classes including laboratories;

act as a sanitarian following HACCP guidelines and up to date procedures regarding all areas of state health compliance.

Essential Functions :

• Ensure high quality food and beverage service in all dining areas including the bar for both internal and external customers
• Provide courteous and prompt service to all patrons
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Prepare checks that itemize and total meal costs and sales taxes. And the accepting payments and returning the change and / or receipt
• Maintain a safe and clean environment at all times and stay in accordance with New York state laws
• Assist with catering functions both on and off site
• Complete all server side work and restock service station as needed
• Assist students attending class and laboratories at the Copper Turret
• Attend internal and external meeting and training courses as needed
• Adopt safe working procedures and practices at all times
• Work with the Restaurant Manager(s) and marketing department to promote specials or additional material as needed
• Perform cash outs at the completion of scheduled work shifts
• Performs additional duties as assigned by the Management

Qualities :

• Ability to effectively communicate with vendors and faculty
• Strong attention to detail
• Able to work independently; as well as, part of a team
• Take initiative, anticipate, prioritize, adjust, and follow tasks through to completion
• Successfully operate within deadlines
• Use creative problem solving skills
• Adhere to company, department and State guidelines as directed
• Handle sensitive and confidential information appropriately
• Predictable and reliable attendance
• Strong customer service skills are a must

Education and Experience :

Previous restaurant customer service experience is required; alcohol awareness training (TIPS or ServSafe Alcohol) preferred

Physical Conditions and Demands :

Moderate to heavy lifting, up to 50 pounds; constant standing, bending and walking; exposure to temperature extremes, slippery surfaces, and congested work areas;

exposure to many different food types

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

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Last updated : 2024-05-19