7 Customer Support Representative Jobs in Somerville, MA
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Morph Management is Hiring a Customer Support Representative Near Somerville, MA
At Morph Management we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Support Representative continues to be the point of contact for our customer accounts. They initiate, maintain, and sustain relationships with each of our customers to bolster ROI and revenue.
Internally, we focus on the growth and development of our Customer Support Representatives. Since the growth we have seen over the last few months, we are seeking someone who can start with us at entry-level, but is invested in the long-term benefits of organic growth with a company. If you have a student mentality, drive to grow from the entry-level, and are passionate about working with others, this job is for you!
Customer Support Representative Responsibilities:
- Execute engagement strategy, connect with potential customer accounts and educate them on their product inquiry and the added benefits of services
- Be a product expert to provide consistent and straightforward customer service
- Negotiate inquiries with precision, while overturning any additional customer objections
- Participate and engage in ongoing in-house training and development with other entry-level Customer Support Representatives
- Eagerly assist in additional professional tasks and enthusiastically accept challenges
What We Are Looking For In Our Next Customer Support Representative:
- A High School Diploma or equivalent is required
- 1-2 years of experience in customer service, sales, retail, or related field is highly encouraged
- Exemplary communication skills and negotiation tactics
- Impeccable time management skills and the ability to adapt to many situations
- Discipline to self-dedication to constant learning and improvement
- The ability to thrive in a fast-paced environment
- Approachable, friendly, and positive demeanor while working with entry-level Customer Service and Sales Representatives and customers
#LI-Onsite
Job Summary
Full Time
Business Services
$42k-53k (estimate)
03/21/2024
04/24/2024
morphmanagementgroupinc.com
Little Rock, AR
<25
Business Services
Related Companies
The job skills required for Customer Support Representative include Customer Service, Communication Skills, Customer Support, Time Management, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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