The CIFT Systems Project Manager is a subject matter expert, prompt engineer and project manager. Their goal is to delight customers and drive our organization forward with innovative solutions to solve the Commercial claims problems of today and tomorrow. They are challenged with the most complex issues our organization and industry are facing and test emerging technologies and innovative practices that ignite the fire of change within our claims process.
Within CIFT, their work can involve our Product Organization in which they evaluate fitness for use and actively participate in Agile Release Train (ART) events and solution development. Business Owners (BOs) are key workstream stakeholders who have the primary business and technical responsibility for return on investment (ROI), governance, and compliance. Business Owners are responsible for understanding and refining the Strategic Themes that influence workstreams. They have knowledge of the current Enterprise, Portfolio, and Value Stream context, and they’re involved in driving or reviewing the solution Vision and Roadmap. The continuous involvement of BOs during the PI and PI Planning serves as a critical Guardrail for the workstream.
Responsibilities

• Serve as prompt engineers to the commercial claims workflow – Serve the organization as engineers to calibrate, prompt decision making on business settings and facilitate transparency to how modeling, technology and processes influence the way claims are handled and guide responsible innovation. Refine the output of technology and how it should be integrated in workflows
• Communicate business context and vision – Act as change agents to communicate the business’s current state, the vision, and their perspective on how effectively existing solutions address current customer needs. Business context may include the state of the business, market rhythms, milestones, and significant external dependencies, such as those of suppliers.
• Maintain alignment – Actively maintain alignment between the business and product as priorities and scope inevitably change. Engage in activities to align the backlog with the portfolio’s strategic themes. Establish and maintain effective working relationships with other business owners, departmental management, training, compliance and external vendors to support product deployments and process change.
• Eliminate demotivating policies and procedures - Eliminate systemic issues, policies, and processes that are not aligned with the vision, create waste and delays in the process or negatively impact product release management. Business Owners also focus on scope, deployment options and market considerations when introducing new products into existing processes.
• Engage with teams to be pathological vs bureaucratic - Model the right behaviors to help transform the culture from pathological (negative, power-oriented) and bureaucratic (negative, rule-oriented) to a positive, performance-oriented culture, which is required for the Lean-Agile mindset and vision to flourish. Participate in the management review and problem-solving – Business Owners are critical stakeholders in this problem-solving meeting. They review and adjust the scope, resolve problems, and compromise as necessary. This is essential post any pilot and rollout phases to aggregate feedback to the Product team and give context to priority.

Required Knowledge, Skills And Abilities

• 3 years of experience in Commercial Claims management
• 2 years of experience in systems and procedures analysis, information management analysis, or programming analysis which has included the application of both computer and non-computer-based information management systems to effect improvements in customer experience, operating efficiency, and workflow quality
• PMP Certification
• CSPO Product Owner/Product Manager Certification
• Ongoing education in emerging technology including but not limited to Large Language Models, Computer Vision, Artificial Intelligence
• Subject Matter Expertise certifications applicable to the business topic assigned (example, Physical Damage would benefit from ICAR certification, etc)
• Knowledge of project management frameworks including Scaled Agile, Waterfall, and Lean Six Sigma
• Knowledge and experience in commercial claim handling workflows including casualty and physical damage for Short-haul trucking, Long-haul trucking, ATVs, RVs, Cycle, General Liability, Boat and Personal Watercraft
• Experience in systems and procedures analysis, information management analysis, or programming analysis which has included the application of both computer and non-computer-based information management systems
• Strong communication skills to foster relationships with a variety of stakeholders including management, vendors and other departments within GEICO
• Ability to identify, analyze and resolve complex problems with the use of data to drive decision making and quantify outcomes of solutions implemented.

Annual Salary $89,000.00 - $168,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits: As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures
• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
• Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.