Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile
Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

E*TRADE, a member of the Morgan Stanley family of companies offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Flexible Spending Account or Health Savings Account, Life Insurance, Disability and other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays, 401(k) and financial wellness plans in addition to other special perks reserved for our employees. Please visit Employment benefits at E*TRADE Financial — explore jobs (etradecareers.com) learn more about our benefit offerings.

The Operations Analyst role involves processing, researching and remediating issues related to ACH, Billpay and Real Time Payments. This role requires high attention to detail and working under strict deadlines to support the various payment products and remain compliant with payment regulatory deadlines.

Responsibilities

• ACH Reg E Disputes
• Collaborate with internal business partners and service groups
• Identify and deliver process improvements to increase productivity, control, and enhance the client experience
• Maintain service levels and process all requests within regulatory deadlines
• Meet productivity targets and quality benchmarks
• Strengthen controls used to mitigate risk and ensure satisfactory internal and external audits

Requirements

• Bachelor's degree
• Strong organizational skills and an attention to detail
• Well-developed verbal and written communications skills
• Strong analytical skills including ability to research, schedule, analyze and present findings
• Must be a dynamic and self-starting individual, able to work independently or as part of a team
• Excellent teamwork, communication and partnering skills
• Willing to go above and beyond to ensure customer and regulatory needs are met

Role is Hybrid and will require in office attendance 3 days/week.

Expected base pay rates for the role will be between $65,000 and $70,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.