More Than Words (MTW) seeks a Retail Business Training Manager (BTM) who is both the online shift manager and a coach for our youth. The Retail Business Training Manager position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.”

Based on your previous experience and after intensive supported paid training you will be managing and leading shifts as the lead Manager on duty at your site within one month. We train you and you train, inspire, hold accountable and support your team. Previous experience in a retail setting, bookstore or online industry preferred but not required. This is a full-time on-site exempt salaried position with full benefits.

More Than Words (MTW) is a nonprofit social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. MTW offers job training opportunities and transition support services to equip youth with first-hand experience in working as a team to operate retail and online businesses and to develop the tools to enable them to make progress around education, employment and life goals. The MTW model is premised on the belief that an actual job, one which provides hands-on, real-world training combined with high expectations, accountability and opportunities for personal development, is the best way to equip youth to gain marketable skills critical for success in school, work and life. Visit www.MTWyouth.org to learn more about the organization. 

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve.

This position reports to the Associate Site Director for Business Operations. Key responsibilities of this position include:

Manage Shifts to meet Financial Goals:

• Oversee all aspects of the ecommerce business including maximizing profitability, training, inventory management. Assist with merchandising, marketing, and events in the retail space as needed
• Oversee all safety, policies and procedures to run shifts, including some evening and weekend shifts. Assist with opening and/or closing the store as needed.
• Lead a shift of 5-6 youth to ensure success of all business activities: Inventorying, fulfilling orders, customer service, and quality control
• Continually monitor and improve systems to meet revenue benchmarks for online & retail

Train Youth Employees:

• Work alongside youth to provide ongoing training, feedback and support for youth to improve performance in online & store business operations
• Hold youth employees accountable for all safety, policies and performance including attendance, punctuality, professionalism and efficiency with tasks on shift
• Work with youth and staff to support weekly Team meeting with all members of MTW
• Manage training manual updates, and training schedule coordination with Management Team

Required Qualifications:

o Willing and able to be accountable for the business operations results

o Preparedness to serve as a role model and professional resource for youth

o Willingness to work towards continual education as it related to anti-racism, and participate in anti-racist trainings and curriculum

o A commitment to working directly with youth and a track record of motivating and supervising a team to establish and meet high-performance standards

o Ability to work a full-time flexible schedule, including some early morning, night and weekend shifts, willingness to get the job done, and to respond to urgent issues when they arise

o Ability to multi-task in a fast-paced setting

o Detail oriented and organized nature

o Exceptional communication, and sensitivity for MTW’s diverse constituencies

o Great customer-service skills

o Ability to train effectively across learning styles and a range of grade levels

o Able to regularly lift boxes weighing approximately 25 lbs.

Preferred Qualifications:

o Experience managing and supervising for at least 3 years. Ideally in retail or online enterprise

o Possess a valid driver’s license

Education:

o A high school diploma, GED or significant work experience is required.

o A four-year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.

Compensation: Starting salary range is $52,000 - $57,749; commensurate with experience

Benefits:

- Medical and Dental Insurance

- 401K

- Generous paid vacation and sick time

- Significant professional development opportunities

- Employee Discounts

​​​​​​​To Apply: Please include a resume and cover letter.

MTW’s Waltham site is commuter friendly and is just a short walking distance from the Waltham stop on the Boston/Fitchburg commuter rail along with the MBTA 70 & 70A bus lines.

Background Checks

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.

COVID-19 Protocols

More Than Words continues to support safety protocols related to COVID-19. MTW will continue to be a mask friendly space and encourages staff to mask at their discretion, and to be fully vaccinated against COVID-19 including boosters, when eligible.

MTW EEO Statement

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to HR@MTWyouth.org.