This is an in-person position.
The official title will be Client Operations Specialist.

Primary Responsibilities:

• Coordinate with client service operations to ensure that service-related requests are completed in a timely manner. When necessary, communicate with client upon completion of service-related requests.
• Handle routine maintenance and service requests.
• Performs operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
• Research client and security information through the back-office system.
• Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, coordination of client meetings, and file & calendar maintenance.
• Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date.
• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and various administrative duties (i.e., answer phones, mailing documents/letters, etc.).
• Onboard new client accounts, which includes the collection of required documentation and client information based upon the type of account (s) established.
• Responsible for pro-active outreach to existing clients to facilitate better client experiences & schedule meetings with Financial Advisors.
• Conduct outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital, online access and cash management offerings, that support clients’ needs.
• Coordinate client meetings and participate in client meetings to support completion of paperwork, demonstrating that you are an integral part of the client experience.
• May service less active accounts.
• Independently collect and update the client’s investments information and actively participate in preparation of annual reviews and financial plans.
• Verify accounts are traded into the correct model and provide trade assistance as needed; track incoming deposits , other investment funding, and transfers to ensure that all applicable accounts moved as expected.
• Proactively participate in firm initiatives directed by local management and attend functions as needed.
• Follow all established audit and compliance procedures.
• Consistently document client service interactions into the CRM tool.
• Actively engage in available training and education programs to maintain status on policies, procedures, risk awareness, and technology.
• Participates in and receives cross-training, as well as assists with other operational functions as required.
• Delivering value, excellent service and providing a positive client experience.
• Prepare and review all new account paperwork to ensure documents are complete and in good order.

Requirements/Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma or equivalent education and related training.
2. Excellent interpersonal and communication skills.
3. Attention to detail.
4. Excellent organizational skills.
5. FINRA Series 65 recommended, but not required.