Position Summary

Effectively engage consumers in communications to reach a meaningful solution for consumers to pay amounts due while providing a positive customer service experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Maintain a high level of customer service and professionalism with consumers, clients, and employees.
• Strive to maintain the highest level of customer for the clients for each collection call.
• Conduct follow-up calls to ensure payments are made per agreements.
• Accurately document account specifics to ensure factual data is tied to each specific account on each collection call; account specifics must be matched to the recorded calls while adhering to client’s specific document requirements
• Comply with all client specifics in connection with each collection call
• Take personal responsibilities to comply with all state and federal laws and regulations and all client and company policies and procedures
• Performs other duties as needed to ensure maximum collection efforts are made for the client
• Must adhere to all regulatory requirements set worth within the collection industry
• Effectively communicates with consumers, attorneys, and other parties to resolve debts.
• Take direct payments via check-by-phone
• Determines appropriate method on collecting accounting when direct payment efforts are exhausted.
• Develop and maintain professionalism with all clients, management and fellow co-workers.
• Treat all consumers, clients, and employees in the organization with professionalism, respect, dignity, as well as compassion and empathy

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent required
• 1-2 years of debt settlement collections, law firm experience or 3 years of sales experience
• 3-5 years of collections experience in any industry
• Ability to understand the firms client guidelines and adhere to them
• Possess a strong attention to detail
• Able to work in a fast paced environment
• Driven to meet or exceed monthly goals
• Strong negotiation communication and sales skills
• Commitment to excellent customer service
• Proficiency with database software and MS Office Suite

PHYSICAL REQUIREMENTS

Sedentary work with repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as viewing a computer terminal, reading, typing, and analyzing data. Work is performed in an office environment and requires the ability to operate standard office equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AFFIRMATIVE ACTION/EEO STATEMENT

The Moore Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

The Moore Law Group is a drug-free workplace.

If you are interested in applying for employment with The Moore Law Group and need special assistance or an accommodation to apply for a posted position, contact our human resources department at HR@collectmoore.com or (714) 431-2012 ext. 251.