• Effectively communicate with consumers, attorneys, and other parties to resolve debts within client requirements.
• Demonstrate excellent verbal and written communication skills.
• Maintain a high level of customer service and professionalism in interactions with consumers, clients, and colleagues.
• Meet performance expectations for collection efforts, including calls per day, contact percentage, promises/calls ratio, and promises kept.
• Follow up with responsible parties to ensure timely payments per agreement.
• Accurately document account specifics during each contact, adhering to client-specific documentation requirements.
• Ensure compliance with state and federal laws, as well as client and company policies and procedures.
• Determine appropriate next steps for account collections when direct payment efforts are exhausted.
• Treat all individuals with professionalism, respect, dignity, compassion, and empathy.

• High School Diploma or equivalent.
• 1-2 years of debt settlement collections, law firm experience, or 3 years of sales experience.
• 1-3 years of collections experience in any industry.
• Ability to understand and adhere to the firm’s client guidelines.
• Comfortable working in a fast-paced, dynamic environment.
• Passionate about exceeding goals.
• Strong and creative negotiation communication skills.
• Commitment to excellent customer service.
• Proficient in database software and MS Office Suite.
• On-site full-time commitment; not a remote or hybrid role.

PHYSICAL REQUIREMENTS

Sedentary work with repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as viewing a computer terminal, reading, typing, and analyzing data. Work is performed in an office environment and requires the ability to operate standard office equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AFFIRMATIVE ACTION/EEO STATEMENT

The Moore Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

The Moore Law Group is a drug-free workplace.

If you are interested in applying for employment with The Moore Law Group and need special assistance or an accommodation to apply for a posted position, contact our human resources department at HR@collectmoore.com or (714) 431-2012 ext. 251.