Position Summary:The Chargeback Lead is responsible for ensuring all Chargeback claims are processed correctly and on time according to Chargeback Department policies. Primary job functions include, but are not limited to, reviewing data accuracy & ensuring proper support are attached to all Chargeback claims before posting to the AR Aging, providing daily guidance & support to Chargeback Reps to ensure timely processing of claims, escalating claim issues to management for review & resolution planning, and assisting Chargeback Specialist & Chargeback Supervisor with employee training.Essential Job Functions:Review and post claims timely and accurately according to Chargeback Department policiesOverflow for processing claims and backup, as needed.First-level daily support to Chargeback reps by answering questions & giving advice on how to resolve complex issuesAssist with training of new claims reps on SAP system and how to research & process claimsAssist with testing of new programs, processes, and/or SAP functionalityAssist Chargeback Specialist with maintaining Standard Operating Procedure documentsBackfill support to Power BI maintenance (running necessary reports, troubleshooting issues)Participate in brainstorming ways to streamline work processes that impact the departmentAd hoc projects, as neededPosition Requirements:Experience / skills:SAP experience preferredIntermediate Excel (Pivot Tables, XLOOKUP)High school diploma is requiredSome college education (especially accounting) preferredMust be detail oriented and able to work in a fast-paced, high volume environment in an efficient mannerPositive attitude and willingness to learnGood Communicator, not afraid to ask questions, follow up; and problem solveGood verbal and Written communication skills (Writing sample will be required)Must be a team player and willing to assist other team members and various departmentsMust be able to recognize and meet deadlines and volume goals (must be results oriented)Must be able to work independently with minimal supervisionMust be able to research, problem solve and identify solutionsAbility to multitask and appropriately prioritize.Position hourly pay Ratee $25.00Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)#J-18808-Ljbffr

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