Department Managers – Growing Hardware Store

Urgently hiring

**Competitive pay offered, based upon background and experience**

Quality and a customer focus. At Monnick Supply we are always looking for talented individuals to join our ever-growing team! We are a family-owned business (Since 1948) with two MetroWest hardware stores and an equipment rental center with over 50 employees. At Monnick Supply your contributions will be highly valued and rewarded with competitive compensation, benefits, and paid time off.

We are seeking result-driven Department Managers for our hardware stores. Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Department Manager, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Department Manager are to achieve excellent customer service, while consistently help in meeting the store’s goals.

Responsibilities include but are not limited to:

• Ensuring high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries/questions
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in our store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Proven work experience as a Department Manager or similar role
• Basic understanding of sales principles and outstanding customer service practices
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Other duties as assigned by the Store Manager

Qualifications:

• High school diploma or equivalent
• Competent computer skills
• Strong math skills
• Ability to work unsupervised
• Availability for weekend and/or holiday shifts
• Must have reliable transportation and valid driver’s license

Physical Requirements:

• Frequent bending, reaching, lifting of 1 to 15 lbs.
• Be able to lift up to 50 lbs. on occasion
• Reaching above shoulder height and bending below waist
• Be able to freely access all areas of the store
• Move quickly around store

We are an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person