Summary of Job Function:

The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. The Patient Access Representative is to provide a safe and secure environment for the patient during the registration process. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration. Participates in creating a positive environment for patient and colleague satisfaction. Is responsible for reporting identified safety issues such as hazardous environments (ie damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.

Job Qualifications:

High School Diploma required
Customer service experience
Patient Access experience preferred
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
Responsible to collect co-payments, issues receipts for patients, and reconciles the daily cash within the PFS Department. Directly collects from the patients/families.

We offer a great work environment, competitive rates and excellent benefits, including:

Medical/Dental/Vision plans

401 (k)

Vacation/Personal/Holiday/Sick Time Off

Short & Long Term Disability

Basic Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts
Equal Employment Opportunity

About the Company:
Monmouth Medical Center