This individual provides exceptional customer service at the front desk of a Private Jet Airport. The CSR welcomes customers in person and/or by phone and focus on customer needs; provides them with assistance throughout the different departments within Monmouth Jet Center; excels in customer retention, developing repeat customers and makes them feel satisfied and appreciated; increases customer satisfaction by understanding their needs and responding quickly to them. Team member must be able to multi task while maintaining excellent customer service and have ability to learn new computer skills including invoicing software.

ESSENTIALS DUTIES AND RESPONSIBILITIES include the following:

• Greets customers in a welcoming, friendly and respectful manner.
• Establishes a business relationship that will make the customer feel welcome.
• Communicates with customers by phone, email, or in person and receives orders for services that are required during the customer visit..
• Handles heavy volume of incoming communication via the telephone, aircraft radios, and internal radios with the line service personnel and/or by any other communication system the company may implement.
• Must be able to understand and complete rental car agreements.
• Promotes and up sells new or additional services.
• Coordinates with the appropriate departments to provide the services the customer requires for fuel, maintenance, hangar, aircraft cleaning, accurate arrival and departure times and any other services requirements.
• Monitors frequency for communicating directly with the aircraft en-route.
• Process Customer invoices for services rendered.
• Maintain and stock information, materials, and amenities in the customer service area.
• Master commonly used radio terminology including military time and the phonetic alphabet.
• Assists flight crews with arrangements for hotels, ground transportation, catering, and other miscellaneous vendor service requirements.
• Process sales transactions through computer system.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures.
• Report to work in proper uniform ready to work when the shift starts.
• Other duties may be assigned, as needed.
• Adheres to the Departmental Standards of Excellence for excellent customer service, grooming and dress code
• Provides directions for the customers to local attractions, activities, and restaurants as requested and /or by anticipating the customer’s needs

SUPERVISORY RESPONSIBILITIES:
There may be instances that you can be left in charge when a supervisor, lead or senior CSR is not present.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily or above. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Must have high school diploma, general education degree (GED) or higher education.
• Must have good computer skills, including experience working with Microsoft Office and Excel.
• Must be able to work a flexible schedule, including nights, weekends and holidays.
• Have a valid driver’s license with a clean driving record; must also be able to pass a required 10-year background check

Job Type: Full-time and Part-Time

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Weekends as needed

Work Location: In person