PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Work with community collaborators as a team member to describe field team objectives and services.
   1. Provide primary assessment focused on history including a physical exam focusing on medical complaints and rapid exam which will not exceed 3 minutes. Secondary survey is a systemic approach to identify any bleeding or fractures.” 
   2. May require participation in presentations with team to stakeholders in the community, providing outreach education.
   3. Drive the mobile field team van to and from various locations.
   4. Plan routes ahead of time, if needed, to ensure the most expedited delivery/retrieval; prepare alternate routes in times of high traffic congestion.
   5. Provide verbal CPI de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.
   6. Maintain confidentiality and HIPAA compliance; protect sensitive data at all times.
   7. Provide brief medical assessment when needed that does not exceed scope of practice as a First Aid Provider which may include basic first aid when deemed necessary.
2. Maintain cleanliness, orderliness, and good working condition of the vehicle, interior and exterior, using established maintenance criteria; arrange servicing at repair shop when needed.
   1. Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.
   2. Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.
3. Promptly report any interruption to the delivery schedule to Manager or other Agency staff or party authorizing delivery/retrieval, e.g., any accident, mechanical breakdown, severe traffic congestion, or situation involving delay in the use of Agency vehicle; attend to the situation to ensure delivery, such as arranging for alternate transportation.*
4. Accurately record a variety of required data on appropriate forms, e.g., mileage, fuel consumption, trip information, and maintenance and repair needs on Maintenance Checklist, and submit them in accordance with departmental policy and program standards; maintain daily log and have accessible for review upon request; record all entries in a clear, concise and legible manner.*
5. Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.*
   1. Treat internal and external customers with respect, courtesy and tact, and demonstrate efficient use of time while on duty.
   2. Be attentive to details of service requests from internal and external customers and Manager or other Agency staff.
   3. Communicate with customers and obtain all required information necessary to determine and address their specific needs.
   4. Provide clear, accurate information to fulfill a customer’s request for courier service completely and efficiently: explain procedures or materials; provide supplemental information or obtain that information from the appropriate source when it is beyond the scope of this position.

OTHER DUTIES AND RESPONSIBILITIES:

1. Attend and participate in agency meetings and trainings, as requested and/or assigned.
2. Interface with staff, clients, and visitors, as conditions require and in an unobtrusive manner.*

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED: (E = Essential; D = Desired)

1. High School diploma, GED, or equivalent education. (E)
2. Credentialed as an EMT in the state of California.
3. Valid certification of First aid, AED and CPR. (E)
4. Minimum of six months related behavioral health experience, full-time best practices experience in deliveries and customer service. (D) (Volunteer experience will be considered.)
5. General knowledge of safe and defensive driving practices; proper handling, use, and vehicle maintenance or problem recognition of delivery vehicles. (E)
6. Thorough understanding of role that substance use may play in presentation while evaluating health and safety through incorporation of appropriate interventions.
7. Demonstrated ability to:
   1. Prioritize tasks and respond to emergency requests quickly and efficiently; (E)
   2. Interact with staff, clients, and non-Agency contacts or customers with tact and diplomacy; (E)
   3. Exercise good judgment and stay calm and reassuring in stressful and emergency situations and with agitated individuals; (E)
   4. Anticipate problems and questions and seek effective solutions; (E)
   5. Adhere to organization- and department-specific safety standards and guidelines in the performance of all duties; (E)
   6. Engage and communicate effectively with others in English; (E)
   7. Read and follow written specifications and instructions in English; write legibly; (E)
   8. Read local maps; (E)
   9. Work effectively with people, including persons of different value systems, ethnicities, cultural backgrounds, language capabilities, and disabilities; (E)
   10. Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions. (E)
8. A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record. (E)
9. Physical requirements needed to perform the essential functions of this job, with or without accommodation: (E)
   1. Standing, walking, grasping, finger flexion, moving/lifting/carrying objects up to 45 lbs., bending, stooping, crouching, kneeling, reaching, squatting, stretching, prone positions, balancing, climbing, crawling and withstanding repetitive motion and reaching repeatedly are required constantly (over 2/3 of the workday); (E)
   2. Hearing and talking on telephone/in person is required occasionally (under 1/3 of the workday); (E)
   3. Being physically able to assist clients and/or staff in the evacuation of program facilities in emergency situations. (D)