Requisition ID: 14284 

A Career in Beer:  

Our purpose at Molson Coors Beverage Company is to Unite People to Celebrate All Life's Moments. We are the world’s family brewer, brewing and selling our beer for over 350 years around the world. We’re Talent Brewers - we believe in our brands and our people; we believe that a truly inspiring and diverse place to work is a must. We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you. 

The Headlines:  

In the role of Customer Service Analyst (Non Alcohol) working in Milwaukee, WI, you’ll help support our scaled non-alcoholic beverage brands. You will help manage distributor relationships to ensure that their product needs are satisfied. Capitalize on all wholesale/retail sales opportunities, through proactive inventory management and analysis, while balancing distributors’ and Molson Coors Non-Alc LLC goals/costs.

The Responsibilities: 

• Providing guidance will be key as you support and direct both internal and external resources in the creation of shopper marketing initiatives from concept all the way to completion.  
• Manages forecast, inventory, order, shipment information, and demand analysis services for a defined set of breweries (Fort Worth, Fairfield), distributors, distribution centers, distribution agreement partners, field sales and marketing personnel, for ~ $100M, 200k barrels Non-Alcohol business.
  • Executes company shipment plan objectives while balancing the goals/costs of Molson Coors Non-Alc LLC and distributors. Ensures sufficient product supply by directing Distribution Centers that supply product to their customer base, ensuring sufficient product supply.
  • Aligns directly with specific sales regions and breweries for Molson Coors Non-Alc LLC products. Central point of contact for all product supply, operational and service related issues for distributors within the assigned geography/scope of responsibility to include both strategic (distributor inventory analysis, collaboration, peak and year-end DOI adherence, distributor forecast performance) and tactical (order change requests, approval of exception orders, buy/sell transitions, order and reporting deadline adherence, status of direct and DC deliveries/shipments) responsibilities.
• Drives value creation for stakeholder groups on initiatives/issues touching the distributor where feedback and/or the distributor point of view needs to be represented. Approach issues with a sense of urgency and solution orientation.
• Drives to continuously meet or exceed service, financial and product supply goals by partnering with the DC/Inventory team and other internal stakeholder groups.
  • Analyzes truck/rail configuration results and root cause on finished goods loss for continuous improvement of processes.
  • Responsible for other non-distributor facing daily/weekly responsibilities, including the manual confirmation of unfulfilled demand and finished goods loss mitigation.
  • Analyzes projects/efforts to improve performance in service areas such as distributor out of stocks, loaded compliance, keg out of stocks, DC out of stocks, order fill and on time arrivals.
• Communicates relevant issues/updates to the Field Sales organizations regarding distributor related issues that fall within the assigned geography/scope of responsibility.

Participate in other initiatives or issues touching the distributor including, but not limited to, flawless new product execution, adherence distributor level volume commitments on new products, new distributor order management training, administration and analyses of distributor surveys, buy/sell transitions, the implementation of START related initiatives such as geographic expansions, and execution on the solution to idle capacity and demand greater than supply situations 

The Other Qualifications:  

• You have a Bachelor’s degree in marketing or business or, better yet, an MBA
• 3-5 Years work experience in Supply Chain, Manufacturing, Production Planning, Forecasting, Sales & Consumer Goods industries, or a Bachelors Degree or MBA in Supply Chain Management, Manufacturing, Industrial Engineering or Business.
• Must possess customer management skills preferably in consumer goods including order fill, replenishment, and transportation service and freshness or rotation management.
• Working knowledge and understanding of interdependencies of production and capacity planning, scheduling processes, distribution methods, inventory management, network optimization, material flow, planning, forecasting, transportation, distributor operations, sales, marketing and budgets.
• Service skills to champion, advocate and strong “voice of customer”; seasoned experience in developing collaborative relationships with both internal and external customers.
• Excellent PC (Excel, PowerPoint, Word, MS-Outlook) and analytical skills, experience in Business Objects and SAP are highly desirable.
• Expert knowledge of distributor order management systems and processes, both internal to Molson Coors Non-Alc LLC processes as well as distributor order management process.
• Ability to understand the needs of the customer and develop and execute supply strategies that meet both the customer and Molson Coors Non-Alc LLC objectives.
• Ability to quickly assess situation, identify root causes of issues, generate multiple solutions, make sound decisions, and effectively communicate at multiple organization and functional levels at both Molson Coors Non-Alc LLC and at its distributors.
• Ability to quickly build and develop effective working relationships across the organization.
• Ability to communicate highly complex issues in simple business terms to a wide variety of stakeholders across the enterprise. 

Work Perks that You Need to Know About:  

• As the world’s family brewer, we have the scale to make big things happen and still get to know colleagues on a first name basis across the globe.  

• We play our part to make a difference – from charitable donations to hitting the streets together to build parks – giving back to the community is part of our culture and who we are. 
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, and health and dental plans.
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences  

Job Posting Grade: 9 

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.