Position Summary:

Scheduled On Call

This position is responsible for assisting with the supervision of the operational, fiscal and personnel activities of the Support Operations department, which includes assisting with the staffing, scheduling, development and day-to-day activities of the Support Operations staff.

Primary Duties and Responsibilities: includes but not limited to:

Assists with the hiring, training, coaching and counseling for the Support Operations staff to ensure the highest level of guest service

• Supervises the weekly scheduling of the Support Operations staff
• Oversees the day-to-day operations of the department
• Makes daily operating decisions based on pre-determined departmental goals
• Supervises internal procedures for employee skill expansion, transfers and worker profiles
• Assists with the training and follow-up for SMART alcohol training
• Assists with the preparation of annual performance appraisals for the Support Representatives and Specialists and provides feedback on their job performance

Secondary Duties and Responsibilities:

Responsible for shift scheduling including, work assignments/rotations, training, employee breaks, overtime assignments, back-up for absent employees, work trades and shift rotations

• Determines shift operating methods, structures and procedures consistent with goals established by the Support Operations Manager
• Assists the Manager with issuing disciplines or commendations, as needed

- Arena Concessions Supervisor:

• Supervises the Arena Concessions Line Servers during arena events
• Assists with maintaining an appropriate level of products, beverages, paper, plastic and arena supplies
• Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
• Responds to and follows-up with guest issues and special requests
• Assists with compiling detailed records of each show
• Ensures that all alcohol laws and regulations are followed and enforced, including intoxication, underage drinking and refusing of service

Job Type: Part-time

Pay: From $20.83 per hour

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Uncasville, CT 06382 (Required)

Ability to Relocate:

• Uncasville, CT 06382: Relocate before starting work (Required)

Work Location: In person