Have you created the perfect music playlist? Apply to this opportunity today! ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team.

This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound web messages in Italian.

As a member of this team, you will respond to customer inquiries via inbound messages in Italian and English . Qualified applicants will need to have a language assessment in Italian and English, to ensure adequate proficiency.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time) :

• 40 hours per week are required for the 4-week orientation and nesting period.
• Nesting : 15 days, 4 AM - 1 PM
• Production : Daily, 9 AM - 10 PM
• If you need help making the time zone conversion, this is a great tool : . Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments :
• 25 hours per week
• 8 hours are required on Saturday and / or Sunday
• 90 days (as needed by ModSquad)

Who Are You?

• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all / any issues the customer may have.
• You've provided Customer Support via inbound web messages in the past.
• You've provided web messaging support to 3-5 customers at the same time .
• You are professional / business level proficient in Italian and English.

Workspace Requirements

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

Last updated : 2024-04-27