• Leading a team of passionate and diverse individuals, empowering the hospital team to deliver an unparalleled client experience both in-clinic and virtually
• Managing individual performance of team members and ensuring accountability with respect to work quality, client satisfaction, teamwork, patient care, and embodying Modern Animal values
• Owning the appointment scheduler, dedicating adequate time to forward-planning and maximizing productivity
• Building effective teams, starting with the hiring process, ensuring an appropriate mix of skills, perspectives, and experience.
• Identifying development opportunities for team, providing regular feedback and accountability to to ensure ongoing growth and skill development resulting in productive clinic operations, placing optimal skillsets across workflows
• Advocating for your team to ensure that they feel heard and their perspective is visible during leadership discussions
• Collaborating with team to create regular meeting agendas, leading and conducting monthly meetings, providing opportunities for team members to present to peers
• Participating in the utilization of innovative technology, evaluation of systems, giving frequent, productive feedback
• Creating and managing staff work schedules, including DVMs, based on operating plan by appointment flow and ensuring clinic utilization by solving for future staffing gaps or developmental/skill gaps
• Approving and monitoring timesheets
• Management of relief coverage
• Aiding in conflict resolution among team members and clients, collaborating with Area Clinic Manager and HR when needed
• Ensuring client escalations are addressed personally or routed to appropriate parties for prompt resolution
• Implementing the Modern Animal cultural vision by encouraging flexible scheduling, self-compassion, and a blame- and judgement-free work environment
• Leading and participating in activities that support the well-being of veterinary practitioners by making the profession both joyful and sustainable
• Ensuring supply levels and resources allow team to function at optimal capacity
• Fostering an environment of continuous learning, improvement and excellence
• Living and modeling the Modern Animal vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Why you'd be a great fit:

• 5 years of leadership role experience with a passion for people leadership
• Previous veterinary or medical experience preferred but not required
• Creates a feeling of belonging and strong team morale
• Fosters open dialogue and collaboration among the team
• Instills trust and gains confidence of others through honesty, integrity, and authenticity
• Forward thinker who enjoys living curiously
• A collaborative go-getter, willing to roll-up sleeves and be hands-on
• Effective communication skills, utilizing various methods
• Operates with high emotional intelligence and exceptional communication skills

What you can expect from us: