Role: Sr. Business Systems Analyst (ServiceNow)

Location: Hanover, MD (Hybrid)

Duration: 6 month

Top Skills' Details

• 7 years of experience:
• As a Systems Analyst including preparing requirement documentation
• Systems requirements for large enterprise projects
• Working within an Agile environment
• Working with the ServiceNow platform - day to day support, administration, and maintenance (in particular - need to have experience with the ITSM bucket/modules & IT Workflows - Incident Management, Change Management, Asset Management, etc.).

Job Description

The Senior Systems Analyst engages directly with internal stakeholders to analyze business processes and problems, evaluate system related needs, and help translate those needs to solutions that will provide value to our business partners. The Senior Systems Analyst is a key member of a product delivery team, interacting with Product Owners, Developers, QA testers, Architects, Scrum Masters, Vendors, and more. Their key role will be to derive and document via user stories the business needs, while proactively managing customer expectations and resolving questions around business and system capabilities, as well as product features and functionality.

Essential Functions:

• Partner with Product Owner(s) as a primary point of contact for system related questions and requirements, with ability to guide and escalate across product delivery team(s) as necessary.
• Understand the strategic direction of product features and related system and business processes, impacts of changes across the entire application, and the priorities of backlog.
• Develop and maintain strong relationships with stakeholders both in ACS and our business partners in the operating companies.
• Communicate shared vision for product quality throughout the product life cycle by writing requirements or user stories with clear acceptance criteria and advising or preparing test plans/scenarios when necessary.
• Develop business and system process workflow diagrams.
• Analyze existing process to identify gaps and areas of improvement.
• Assist with Product Backlog management, user story development and prioritization
• Interview stakeholders and facilitate workshops and other requirements-gathering meetings.
• Leads discussions and reviews of requirements.
• Evaluates business requirements to determine feasibility and necessary resources.
• Oversees system implementation, user training and sponsor escalation processes.

Minimum Education and/or Experience:

• BS/BA degree in related field and/or comparable industry, or related work experience.
• 5 years of related Systems Analyst experience to include requirement documentation.
• Experience working within an Agile environment
• Experience with the ServiceNow platform

Skills/Abilities:

• Ability to collaborate with the team to understand key business processes and applications
• Strong communication skills: leverage various styles (verbal and written) to communicate detailed process information
• Ability to apply complex problem-solving strategies
• Strong facilitation and presentation skills
• Ability to research, investigate and learn new technologies
• Strong attention to detail
• Ability to manage time, multi-task and meet deadlines
• Solid understanding of Microsoft products (PowerPoint, Excel, Word)