26 Customer Success Manager Jobs in Louisville, KY
MobileServe is Hiring a Customer Success Manager Near Louisville, KY
What You'll Do
- Serve as the first point of contact for customers, responding to and resolving issues in a timely manner
- Collaborate with cross-functional teams to optimize product offerings and processes
- Develop and maintain relationships with key stakeholders, ensuring their success in using MobileServe
- Create and implement customer success strategies and initiatives
- Conduct regular check-ins with customers to assess satisfaction and address any needs or concerns
- Provide product training and support to ensure customers are equipped to use our tools effectively
- Curate a comprehensive resource library, enabling users to asynchronously receive effective support
- Analyze user data to identify trends and opportunities for improvement
- Other duties as assigned. We're a small team with big dreams and at our stage everyone has a role in everything we do.
- 3 years of experience in customer success, a related field, or education
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Proven track record of driving customer satisfaction and retention
- Experience working with SaaS products is a plus
- Passion for community engagement and a desire to make a positive impact
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
Job Summary
Full Time
$96k-135k (estimate)
05/01/2024
05/16/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
