Perks of being on the Team!

• Unlimited earning potential
• Unlimited growth potential
• PTO after 90 days
• Dental insurance
• Health insurance
• Vision insurance
• Company-paid Life Insurance

With over 500 Cricket stores, Mobilelink is Cricket’s largest authorized wireless retailer in the United States, and we want you to join us as a Retail Store Manager

The Retail Store Manager ("RSM") is responsible for the overall sales and operations of the location that they are assigned to oversee. Successful RSMs will lead their team and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, and inventory of the location. The SM must demonstrate strong leadership skills and develop, implement, and manage their team and company programs and processes.

• Customer Service and Sales
• Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
• Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
• Create a work environment where all employees can excel.
• Always deliver exceptional customer experience.
• Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales.
• Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
• Ensure that employees are properly trained on new products and promotions to sell with confidence.
• Assist departments such as Human Resources and Loss Prevention in internal investigations.
• Operations
• Assist on the sales floor in order to be available for coaching and developing store personnel.
• Schedule and staff to budgeted hours as assigned.
• Ensure the team is providing a clean and inviting atmosphere for customers.
• Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
• Respond in a timely manner to all communications.
• Ensure timely completion of required training within the store.

• Must be able to speak fluent English and Spanish to be eligible for the bilingual role
• Two (2) years proven retail sales management experience (interactive sales process, commissioned sales)
• Two (2) years of recruiting, hiring, and developing successful store sales teams
• Available evenings, weekends, and holidays
• Must be able to pass background checks