Description

This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by helping customers book service appointments. Your skills and love for helping people solve problems is key to being a great fit for this role. We are a fast-paced organization, set to thrive and grow in an exciting and stable business sector. You will help us by representing our brand as the first touch with our company.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who understands that customer service is a key part of how we reach goals. Our Customer Service Representatives are a critical roles within our call center team. 

Responsibilities 

• Convert incoming customer calls into booked service appointments. 
• Deliver scripts with an authentic cadence.
• Be clear, compelling and personable in all communication with customers.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business. 
• Participate in training to boost booked calls and practice outbound calling.
• Resolve customer complaints quickly – involving Call Center Manager as needed. 
• Maintain customer database with accurate information. 
• Support for Lead Dispatcher
• Assist in relaying accurate information to technicians, ensuring proficient, quality customer experiences. 
• Assist in updating customers throughout the day on the technician’s progress. 

Requirements

Competencies for Success

• Develop a proven track record in customer service.
• Good typist and proficient with phone systems.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Service Titan experience is a plus.
• Personality that blends well with a fast-paced, goal-driven environment. 
• Loves to win as a team.
• Support for Lead Dispatcher
• Strong verbal and written communications. 
• Ability to build trust, diffuse conflict and hold others accountable. 
• Personality that blends well with a fast-paced, goal-driven environment. 
• Competitive individual contributor who also loves to win as a team.

Flexible / Varied Part-Time Hours