Purpose

Looking for a job where you can make a difference? Consider joining our mission-driven team. We are a non-profit agency that gives people hope whenever they lose a job or face life’s challenges. We seek a part-time Support Services Representative to provide customer support and office support for our team. This position is a perfect fit if you love customer service and pay careful attention to detail. We foster a culture where everyone belongs and can be their authentic self at work.

Wages and Benefits

$17.00 - $18.00 per hour; This position is not eligible for benefits except for participation accrual of Minnesota Sick and Safe Leave.

Schedule

This position is fully in-person and includes scheduled hours Monday through Thursday This part-time role is 32 hours per week.

A Typical Day in the Life…

A typical day as The Minnesota Teamsters Service Bureau Support Services Representative provides an opportunity to ensure the efficient operation of the agency’s programs and mission including office support for the Dislocated Worker and, Family & Community programs. Other responsibilities will include the following:

• Answering phones, taking messages, and redirecting calls as necessary.
• Scheduling various appointments including intakes, resolving scheduling conflicts, and managing calendars.
• Providing knowledge and information on the agency, programs, and staff to support visitors and clients.
• Obtaining participant information to provide services or make referrals.
• Ensuring that the property of the agency is adequately maintained and meets programmatic needs.
• Making copies and sending and receiving faxes.
• Typing correspondence, word processing, and data entry.
• Processing incoming and outgoing mail.
• Ensuring filing and file maintenance is up-to-date and accurate.
• Generating reports.
• Creating and/or completing forms/documents for various programs, staff members, participants, and/or clients.
• Providing assistance or filling-in at other agency locations as needed.
• Recording and maintaining confidential participant/client information.
• Proactively resolving issues and finding solutions to meet agency needs for staff and clients.
• Maintaining an orderly and up-to-date supply inventory.

Who You Are

• You hold a High School diploma/GED.
• You have excellent verbal and written communication skills.
• You possess strong customer service, relationship, and problem-solving skills.
• You are skilled in time management with the ability to prioritize and meet deadlines and adapt as needed.
• You are highly organized and detail oriented.
• You have the ability to work independently and collaboratively with a team with limited supervision.
• You have the ability to maintain participants confidentiality.
• You have a broad knowledge of office functions and equipment (fax, printer, scanner, etc.).
• You have advanced knowledge and understanding of Microsoft Word, Excel, and Outlook.
• You have the ability to accurately type, including inputting and retrieving data from a database system.
• You have the ability to operate a multi-line phone system.
• You have the ability to quickly access and acquire knowledge of community resources.

How to Apply

Email your résumé and cover letter to clerical@mntsb.org

Minnesota Teamsters Service Bureau values diversity and inclusion. We encourage candidates of all backgrounds to apply.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 32 per week

Experience level:

• No experience needed

Shift:

• Day shift

Work setting:

• In-person
• Office

Work Location: In person