Description

Are you passionate about making a meaningful impact in the field of EMS? Join MMT Ambulance: Make a Real Difference as an Operations Manager!  We prioritize our team members by offering cutting-edge technology, updated vehicles, and fostering a supportive company culture. Join us and enjoy competitive pay, flexible scheduling, excellent benefits, free continuing education, recognition rewards, and more.

The Operations Manager is responsible for planning, organizing and directing daily emergency medical service operations.

Primary duties in this role

• Direct management of all employees in your assigned area, including scheduling, hiring, time sheet management, evaluations, and performance management. 

• Maintain adequate staffing levels, equipment, and medical supplies for field units. 

• Ensure the execution of quality operations through daily contact, oversight, communication, and evaluation. 

• Lead, guide, and/or assist in the training of station employees. 

• Ensure adherence to field policies and processes, timely completion of required paperwork, and proper use of systems. 

• Investigate incidents involving assigned crew, including filing internal and external reports and counseling. 

• Coordinate vehicle maintenance and fleet repairs with the fleet team. 

• Implement and enforce company policies and standards. 

• Perform direct ALS and BLS patient care activities as outlined for an EMT or Paramedic. 

• Serve on committees with other departments as needed. 

• Develop and maintain department budgets. 

• Other duties as assigned. 

Requirements for this role 

• High school diploma or GED 

• Current CPR certification

• Current position specific state certification or a NREMT specific certification with ability to obtain reciprocity is required prior to start date 

• ACLS (AHA) or ALS (American Red Cross) certification recommended *Paramedics and CCP only 

• Valid driver’s license and good driving record 

Preferred Skills 

• Prior experience managing people 

• Previous EMS experience 

• Self-confidence, emotional stability, good judgment, and tolerance for high stress 

• Possess good verbal communication skills 

• Ability to handle adverse situations effectively 

Physical Demands 

• Must be physically able to operate a variety of vehicles and equipment as required to meet the essential job functions of an EMS provider.

• Involves bending, sitting, kneeling, moving and lifting patients and equipment 

• Must be able to drive/ride in ambulance for extended periods of times without issue 

• Physical agility necessary to lift and move patients safely 

Reports To: 

• Regional Director for all operational activities within the defined region 

• Medical Director Medical Control on all patient care, protocol and clinical quality activities. 

Who We Are 

For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients. 

MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500 vehicles and a workforce of roughly 1,600 providers, MMT is committed to delivering the best patient care 24/7/365. 

If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team! 

Statement of Equal Opportunity Employment

It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

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Qualifications