JOB SUMMARY : The Program Support Specialist is a temporary position that supports the mission of client by providing operational support to the workforce center staff and provides technical support for workforce customers.

ESSENTIAL FUNCTIONS : -Reviews and examines compliance reports to ensure alignment with program requirements.

• Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer's original case file.
• Participates in customer hearings and submits relevant documentation to appropriate parties.

REQUIRED SKILLS / ABILITIES : -Knowledge of workforce development.-Knowledge of word processing, spreadsheet, technology, and computer skills.

• Exceptional customer service and interpersonal skills.-Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills, to include documentation.-Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and : -High School Diploma or GED required.-Valid driver's license and proof of insurance with safe driving record.
• One year of relevant experience preferred.-Bilingual in English and Spanish strongly preferred.

Last updated : 2024-05-01