Leasing Consultant

Department: Leasing Job Status: Full Time

FLSA Status: Non-Exempt Reports To: Community Manager or Leasing Manager

Work Schedule: Flexible Amount of Travel Required: 0%

Positions Supervised: None

POSITION SUMMARY

The Leasing Consultant’s primary job is to rent apartments, whether it’s to a new prospect or a current resident. The Leasing Consultant will also be responsible to assist the Community Manager and Assistant Community Manager as directed.

FINANCIAL RESPONSIBILITY

Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.

Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.

Fiscal Safety: Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns.

FUN

Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.

Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.

JOB SPECIFIC COMPETENCIES

• Perform all tasks related to renting apartment homes including:
• Generating traffic
• Responding to telephone and internet inquiries
• Greeting prospective residents
• Touring prospective residents throughout the property
• Qualifying prospects
• Closing the sale by obtaining a rental application and a deposit
• Visually inspect entire property daily for cleanliness. Inspect and touch up model units
• Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
• Maintain lease files per policy and procedure.
• Accurately record traffic from all sources daily.

• Convert minimum of 30% total traffic to leases.
• Follow up with prospective residents including a phone call within 24 hours and a minimum of two additional follow up contacts.
• Assist with planning and implementation of community marketing plan to generate traffic.
• Outreach marketing visits on a weekly basis. Maintain leads and contacts.
• Pick trash up off ground, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
• Document all occurrences which need the Community Director's attention
• Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
• Schedule and inspect apartments for turnkey service.
• Receive and acknowledge resident notices and prepare files.
• Assist in lease renewal procedure by:

 Complete lease renewal print out and submit to Community Director for approval.
 Contact each resident by phone prior to 75 days before the end of his or her initial term.
 Send renewal letters to those residents you are unable to reach by phone.
 Type new leases and all applicable addendums.

• Assemble move-in packages.
• Keep market survey of competitor rates up to date at least monthly and visit competitors three times annually.
• Keep all filing current.
• Schedule guest apartment and clubhouse rentals.
• Operate office alarm system in conjunction with opening and closing the office.
• Deliver thorough move-in presentation to new residents.
• Calculate daily rent, pro-rata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).
• Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
• Maintain a complete clean and neat appearance. Personal appearance must be clean and neat at all times, according to MLPG policy.
• Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
• Assists the Community Director and Assistant Community Director with other tasks as required.
• Comply with MLPG policies.
• Embraces and executes the vision, mission, and beliefs of the Company.
• Is punctual and present at work when scheduled.
• Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
• Additional duties as assigned.

POSITION QUALIFICATIONS

Education

High School degree required, college degree preferred.

Other Requirements

Excellent written and verbal communication skills providing for effective communication with residents, prospects, employees, peers, vendors, owners, etc.
Basic understanding of Federal, State and local Fair Housing laws.

SKILLS & ABILITIES

Computer Skills

Computer software experience to include MS Word, MS Excel and MS Outlook.

Certificates & Licenses

Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation.

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms and residences or commercial vehicles.

The work area is adequately lighted, heated, and ventilated. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.

UNDERSTANDING OF JOB ESSENTIALS:

ML Property Group is a harassment free workplace. All candidates must pass a drug screen (with the elimination of THC) and an extensive background check. MLPG is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.

I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.

I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Property leasing: 1 year (Preferred)

Ability to Commute:

• Burlington, NC (Required)

Ability to Relocate:

• Burlington, NC: Relocate before starting work (Required)

Work Location: In person