• Answering incoming calls and attending to parts orders, customer service needs, and/or other opportunities. This includes locating the desired parts in a wide variety of parts books, both on-line with vendors and in-house resource books.
• Keep a “Quick Reference” guide for all common parts; this helps aid in assisting customers as quickly and efficiently as possible.
• Skillfully helps internal customers solve parts problems; identifies proper parts numbers; completes order forms and recommends and sells related items as a service and as requested by customers.
• Help with any parts or product support needs they may have.
• Manages all backordered parts and arranges the desired shipping logistics.
• Work closely with outside Product Support Representatives and assist them in parts orders for customers.
• Professionally handles customer complaints in a courteous manner.
• Assists with any parts needs the service department may have and provide support whenever needed.
• Provide on-call support for any urgent parts needs if required.
• Has a can-do attitude and contributes to the success of the Power Equipment Company team.
• Strives to continually increase product knowledge and participates in dealer or manufacturer training events.
• Actively supports safety policy, goals, and objectives plus uses sound environmental practices.
• Performs other duties as assigned by the parts manager.

• High school diploma or equivalent
• Experience in dealership parts counter and/or inventory management preferred
• To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.
• Ability to occasionally lift up to 60 pounds and work inside and outdoors in various climate and temperatures.

The one characteristic that distinguishes Power Equipment Company is the dedication and passion of our employees. It’s no secret that employees who are empowered each day to make a difference for the company become engaged, long-tenured partners in the success of the customer. That’s why our company culture has always focused on the success and well-being of our greatest asset…our employees.

That is the Power Equipment Company difference.

We offer:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Paid continuing career education
• Life insurance, including AD&D (family coverage is also available)
• Long-term disability insurance
• Short-term disability insurance is available
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)
• Health and wellness program
• Opportunities for career advancement