1 Software Deployment and Hardware Technician- Fresno, CA Job in Fresno, CA
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MKS2 Technologies is Hiring a Software Deployment and Hardware Technician- Fresno, CA Near Fresno, CA
- Receive and provide tier-1 and tier-2 support for incoming communications (calls, emails, voicemail, and web service request and incident records).
- Strong enterprise ticketing experience, Preferably ServiceNow or Snow Remedy, JIRA
- Monitor all ESD service request and incident records and ensure that all ESD tickets are addressed.
- Excellent customer- service skills and the ability to escalate tickets and delegate as needed.
- Experience tracking configuration changes
- Record announcements via the SvD telephony system message, to include general announcements regarding outages and/or service degradations. Monitor network status and availability, utilizing tools, to remain informed on pending incidents to provide proactive support
- Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.
Job Summary
Full Time
Business Services
$49k-63k (estimate)
04/15/2023
05/14/2024
mks2.com
LAKEWAY, TX
100 - 200
2008
BRENDAN MULLEN
$10M - $50M
Business Services
Related Companies
About MKS2 Technologies
Founded in 2008, MKS2 Technologies has helped Federal government customers design, implement and sustain mission-focused IT solutions focusing on cyber security support, enterprise application development, and instructional design and training. MKS2 is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Austin, Texas, with regional offices in Colorado Springs, CO, Monterey, CA, Portland, ME, and Washington, D.C. Our full-time staff works on Federal services contracts in 27 states and the District of Columbia to provide mission-critical support to the Department of Veteran...s Affairs, The U.S. Army and the U.S. Navy.
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The job skills required for Software Deployment and Hardware Technician- Fresno, CA include Customer Service, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Deployment and Hardware Technician- Fresno, CA. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Deployment and Hardware Technician- Fresno, CA. Select any job title you are interested in and start to search job requirements.
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