MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. Headquartered in Austin, TX we have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Position Overview
Our Client has an opportunity for a Field Services Engineer in Springfield, VA.
Our Client is a rapidly growing, energetic, and win-focused enterprise supporting Federal government, military, and civilian agencies. They are an organization committed to growth and shared success for all stakeholders; customer-driven, mission focused, and operate with integrity and trust in all relationships.
Description
The Field Services Engineers support the Information Technology (IT) Field Services and Operational Support Operations and Maintenance (O&M) team to primarily provide direct support and services to the Activity's globally dispersed Wide Area Network (WAN) remote sites. Field Services Engineers support all facets of the Activity's IT Field Services support offering to include the conducting of site surveys for new and upcoming site establishments and installations; installation and stand-up of new WAN sites; in-field servicing and support of existing IT systems at WAN sites; couriering and delivering of equipment to sites; and installation of new IT systems as necessary to support the Activity's business and mission goals and objectives. The responsibilities of the Field Services Engineers include, but are not limited to:
Professionally communicating and interfacing with a variety of local element representatives at remote sites- ranging from other Contractors, Government Civilian, and Military - to coordinate site visits, receive feedback and complaints, and relay information, as necessary.
Performing detailed and technically in-depth site survey functions at remote site locations as required to assess/ analyze site preparedness, develop installation plans, minor installation parts lists and associated cost estimates.
Supporting Communications Security (COMSEC) Local Elements with COMSEC hardware/software assets and key operations; loading keys into encryption devices; installing, configuration, and troubleshooting encryption devices; replacing faulty encryption devices; and interacting with the Government COMSEC points of contact (POCs) as necessary.
Coordinating with remote site users, site/base support and or facilities personnel, network manager(s) and controllers, long haul and local carriers for installation, cutover, activation, deactivation, troubleshooting, planning, and execution of networking circuits.
Receiving, reviewing, understanding, processing, and executing against system and networking guidance, direction, diagrams and/or drawings to implement secure Government information systems and solutions.
Review and analysis of remote site deployed systems and equipment configurations for configuration drift, or reconfiguration opportunities for efficient, optimization, and/or security improvements.
Performing approved in-place patching, vulnerability remediation, and upgrades of deployed production systems and networking equipment.
Actively supporting as on-site IT representation during system related incidents and directly interfacing with other internal O&M teams to troubleshoot to resolution.
Analyzing local system faults and troubleshooting and running diagnostic tests on equipment to detect and resolve problems.
Verifying, and updating as necessary, in-house system and network documentation for remote site configurations during field services engagements, and ensuring those updates and feedback are delivered to the respective O&M teams for awareness and action.
Supporting in the field system equipment and asset inspection and inventories and generating the associated documentation to provide back to the respective O&M teams.
Capable and willing to perform manual work in direct support of server rack and system and network hardware installation to include the ability to lift 50 pounds.
Routine incumbent CON US and/or OCON US travel requirements are approximately 65% annually to support regular field services and operational efforts in direct support of the Activity. Actual frequency, schedule, and operations tempo is subject to change - increase or decrease - driven by Activity business and mission requirements and demand.
Security Clearance
This position will require U.S. citizenship and an active DoD TS/SCI with ability to obtain a CI Poly
Qualifications
- Shall have 5 or more years of experience installing, configuring, and hardening network equipment (routers, switches, modems, encryptors, etc.) and related cabling infrastructure to include fiber and copper installation and support experience (i.e., termination, testing and troubleshooting, installation).
- Shall have 5 or more years of experience in developing, updating, and revising, information system level documentation to support configuration management, as well as planned or as-is physical and logical configurations and drawings.
- Shall have 5 or more years of experience in leading 1T networking incident troubleshooting efforts of complex routing and switching issues to include problem identification, workaround identification and development, resolution development, and root cause analysis.
- Shall have 3 or more years of experience working with Type 1 NSA encryption inline network encryption (INE) devices (e.g., TACLANEs and Blue Ridge Network Border Guards and Remote Links) and communication circuits, protocols, and configurations to include key management.
- Shall have 3 or more years of experience operating and maintaining networking solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Cybersecurity standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs).
- Shall have a major vendor's associate level networking certification such as the Cisco Certified Networking Associate {CCNA) Routing and Switching.
- Shall have experience in the fabrication of network cabling {i.e., copper ethernet and fiber) and power cabling (i.e., DC power cables) fabrication for equipment installations, modifications, and upgrades.
- Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position as defined in Section 6, Table 3.
Desired Qualifications:
- Strongly desired to have a major vendor's professional level networking certification such as the Cisco Certified Networking Professional (CCNP) Enterprise.
- Demonstrated experience working with satellite communication transports for WAN connections (i.e., SATCOM).
- Demonstrated hands-on experience with KG-175 TACLANEs, Blue Ridge Networks Remotelinks, and Cisco routing and switching equipment.
- Demonstrated hands-on experience deploying, configuring, testing, and troubleshooting Cisco Unified Communications and Collaboration (i.e., Voice and Video) devices such as Voice over IP (VoIP) phones and video tele-conferencing (VTC) endpoints.
- Familiarity with end-user computing device installation, setup, and basic configuration to include thick and thin client desktops and laptops.
- Familiarity with common IT peripheral installation, setup, and basic configuration to include printers and multi-function office machines (MFOMs).
- Prior enlisted active-duty experience in the U.S. Navy as an Electronics Technician (Communications) or another active-duty branch equivalent.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.