CertaPro Painters is a national painting franchise known for consistently delivering extraordinary experiences to residential and commercial customers since 1992.

CertaPro Painters of Harrisburg is looking for an organized and forward-thinking Office Associate to champion all customer experience and administrative duties for our office.

The Office Associate will be responsible for proactively placing and receiving all inbound and outbound customer service-related calls / email, coordinating project completion, providing an Extraordinary Customer Experience, and seamlessly completing the ongoing administrative tasks of the office.

Our ideal candidate is a proven multi-tasker with a customer service mindset, exemplary verbal and written communication skills, eye for detail, and excellent priority management skills.

Benefits :

• Earn $45k-$53k in your first year (base salary bonus opportunities)
• Vacation / PTO
• Laptop, Cell Phone
• Opportunities for career advancement
• Autonous work schedule

Responsibilities :

• Start-to-finish management of customer experience
• Inbound and outbound customer service calls / email
• Scheduling of appointments
• Scheduling of painting projects
• Scheduling of office sponsored events
• Coordination of project related deliverables such as porta-johns, lifts, paints, dumpsters, etc.
• Create job jackets
• Processing payments from clients; follow up on unpaid client invoices
• Processing payments to vendors
• Job costing of completed projects
• Ensuring that painters are providing updates on their projects in a timely manner, escalating any issues to the appropriate person in the company if needed
• Assistance with painting crew recruitment
• Keeping the office in an organized and clean manner
• Making of promotional calls
• Maintenance of regulatory compliance paperwork (OSHA, EPA) and employee files
• Marketing assistance as requested

Required Skills / Qualifications :

• Experience in QuickBooks Online and Microsoft Dynamics is preferred.
• Experience in Payroll and Human Resources is preferred.
• 2-5 years of work experience in an administrative / office management role.
• Valid Driver License.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and, at times, stressful environment.
• Team player and self-starter.
• Spanish speaking is preferred.
• Available by phone and email until 5 pm daily.

Last updated : 2024-05-27