AVAYA - VOICE Engineer - HYBRID and W2 Only
W2 Only Opening
Location: Chandler, AZ (Hybrid Only / Onsite Only Openings)
Alternate Location: Richmond, VA / Kennesaw, GA / Chandler, AZ / Jacksonville, FL (Hybrid Only / Onsite Only Openings)

Looking for a professional engineer with in-depth knowledge of Contact Center. The position will reside in Bank of America Real Time Collaboration Contact Center Engineering team directly supporting Engineering functions for Contact Center products and solutions. The staff resources working in this position will be responsible for the implementation and review of engineering plans, development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.

MUST HAVES:
- Avaya Call Manager, Avaya System Manager, Avaya Site Administrator

Required Technical Skills:
7 Years of Avaya Voice Engineer / Call Center Engineer
- Avaya Call Manager, Avaya System Manager, Avaya Site Administrator
7 years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions.
Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya AES, Avaya CMS

Demonstrate extensive technical experience working with large VoIP network using Avaya Voice solutions including ACM, System & Session Manager, AES, CMS, Intrado e911, MOH and SIP.
Avaya Site Administrator, System Manager, Provision is a plus.
SIP and Traditional ISDN/PRI trunking.
VoIP endpoint configuration to meet site specific environmental requirements.
E911 configuration on Intrado e911 products preferred

Professional Competencies:
- Avaya Call Manager, Avaya System Manager, Avaya Site Administrator
Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya AES, Avaya CMS
Ability to work evenings and weekends, as project requirements dictate.
Must be highly motivated and a self-directed individual.
5 Years Call Center experience.
Experience working under tight deadlines and high-pressure environment.
Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
Experience with configuration and support experience in a complex multi-layered network environment.
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.