MIT Lincoln Laboratory is a Federally Funded Research and Development Center (FFRDC) whose mission is research in support of National Security.
* Mission - The Security Services Department's overall mission is to ensure a safe and secure environment and protect MIT Lincoln Laboratory at all facilities in which staff members perform their mission of research and development. To accomplish this mission, this department formulates and implements policies, plans, and actions designed to protect facilities against threats of vandalism, accidental destruction, and sabotage; and safeguards personnel, classified and unclassified information systems, personal identifiable information, property, and other assets from exploitation and recruitment by foreign intelligence agencies
* Culture - We foster an inclusive, opportunity-filled environment of empowered team members from diverse backgrounds

Assist with the supervision of a high functioning team responsible for the 24x7 monitoring and dispatching of any alarm received within the Security Operations Center.
* Assist with the creation of schedules, identifying staffing requirements, and providing training for all Alarm Control Operators in a 24/7 operations center
* Provide guidance and instruction to Alarm Control Operators in the performance of their duties
* Assist with the programming of the Intrusion Detection System (IDS) hardware equipment which encompasses additions, modifications, system configurations, and automated schedules to the enterprise physical IDS application
* Configure command strings in support of video surveillance and shift schedules to drive alarm events in the IDS to support daily Laboratory business operations
* Generate additional subsets of sensitive IDS transaction reports when required
* Administer subscriber PINs for secure facility users and provide subscriber reports to special security representatives
* Assist with IDS report generation, including preparing / maintaining current room access information and running adhoc reports as required
* Assist with reviewing IDS transactional information for inconsistencies and suboptimal system behavior
* Collaborate with Facilities Service Department (FSD) project managers and integrators to facilitate installations of intrusion detection and access control systems
* Attend and participate in meetings with the Security Applications & Systems Team, FSD Engineering, and IDS integrator regarding security application/system issues, upgrades, and projects
* Manage the KVM systems/equipment and administer privileges to user stations
* Primary point of contact for the administration and troubleshooting of the land mobile radio system, phone recorder, and video wall
* Assist the Lead, Alarm Control Operator as required

You will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, thrive and belong
* Leadership: Room to advance on your team
* Growth Opportunities: Potential for lateral and vertical movement
* Education/Training: In-house and online courses
* Community: Participation is encouraged for Laboratory social events, Employee Resource Groups (ERGs), clubs and study groups, volunteering and community service projects

For this position, you must meet these basic requirements.
* Bachelor's Degree in Criminal Justice, Business Management, Information Technology or 2-4 years of direct experience preferred
* 3-5 years of experience supervising and leading teams of various sizes is required
* Working knowledge of PCs and associated business software such as Microsoft Office (Excel, Word, PowerPoint) is required. Ability to utilize and adapt to new information systems is preferred
* Proven knowledge and understanding of IDS alarm events customized for the MIT Lincoln Laboratory environment
* Knowledge and understanding of Underwriters' Laboratories requirements and compliance obligations
* Experience in complex emergency dispatch centers
* Experience within the DoD National Industrial Security Program
* Selected candidate must be a reliable self-starter who makes sound, well-informed, and objective decisions
* Works independently under minimal supervision, with the demonstrated ability to manage multiple complex situations, follow-up and respond to customer needs
* Must be able to organize assignments within given time frames and possess excellent inter-personal skills
* Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Top-Secret level DoD security clearance with compartmented program access

Ideally, you will have: The Laboratory values experiences from diverse backgrounds and occupations. The most successful candidates will have the following skills and qualifications.

* Valued competencies: Interpersonal, organizational, and verbal communication skills.
* Computer skills: Familiarity with business software: Excel, Word, PowerPoint, Office, etc.