Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, changes, and cancellations - Provide information about hotel facilities, services, and local attractions - Handle guest requests and complaints promptly and professionally - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction Requirements: - Previous experience in a customer service role is preferred - Excellent verbal and written communication skills - Bilingual proficiency in English and another language is a plus - Strong phone etiquette and interpersonal skills - Ability to multitask and prioritize tasks effectively - Knowledge of hotel management systems and phone systems is desirable - Familiarity with hospitality industry practices and procedures - Ability to work flexible hours, including evenings, weekends, and holidays Join our team as a Front Desk Agent and enjoy a rewarding career in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dedicated team!

Job Types: Full-time, Part-time

Pay: $14.68 - $17.48 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Troy, MI: Relocate before starting work (Required)

Work Location: In person