Overview

Responsible for collecting payment from guest. Providing the Guests with a delightful dining experience from the initial reception until the final good-bye in accordance with the Company’s high standards of Guest Service.

Pearl River Resort Associates are required, on a continual basis to…

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established health & safety guidelines, identifying potential safety and/or health hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

Responsibilities

• Responsible for receiving payment from Guests in a prompt and courteous manner.
• Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.
• Responsible for answering telephones and making reservations, if required.
• Verifies reservations, if required, before seating Guests.
• Advises Guests of waiting time and recommend beverage outlets to Guests.
• Responsible for seating Guests according to established rotation procedure distribute menus and explain the food items.
• Attempt to resolve all guest complaints when possible or ensure that the Restaurant Manager/Shift Supervisor is immediately contacted to address the guest’s issues, concerns or request.
• Assists in maintaining standards of health, safety, and sanitation.
• Maintain a good working relationship and provide daily detailed communications with the Food and Beverages Leaders and other co-workers in producing a smoothly and efficiently run operation.
• Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
• Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING:

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is preferred. Previous cash handling experience and experience in using a POS (Point Of Sales) system is preferred.

TESTING:

Must be able to pass the Basic Math Test with 85%, must take the required testing identified for this position.

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees and one on one.

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

Essential responsibilities include moderate to heavy physical ability such as lift or maneuver at least forty (40) pounds, and standing/walking 100% of the shift. Perform position responsibilities and/or essential functions on slippery or wet surfaces. Bending, stooping and stretching of arms during assigned shift.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.