Summary

We are seeking a dedicated RRM (Referral Relationship Manager) for our Referring Community of Doctors of Veterinary Medicine) to join our company. This person oversees generating new business and maintaining established relationships. An RRM’s day-to-day role involves pitching the business to potential new partners, managing referral relations, and being the key contact for partnerships. An RRM is usually adept at seeking new business collaboration opportunities. You will be responsible for maximizing our relationships potential, advocating for the hospital, crafting plans, pitching plans to administration, community outreach, and reporting on the metrics and success of those plans, while managing referral marketing and other activities. An ideal candidate is creative, analytical, self-guided, and has fantastic communication and interpersonal skills. We want someone that is self-driven and takes pride in and makes it their mission to grow relationships in all ways possible. The position advises and works in the planning, budgeting and execution of the annual referral marketing strategy. Guidance for the marketing strategy is based on data collection and analysis, knowledge of industry trends, and understanding of best marketing practices. This person will work closely with our marketing coordinator, Hospital Director, and Medical Director. They will report to the Hospital Director.

The Referral Liaison part of this position maintains relationships with referring veterinarians and their practices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ability to communicate, present and influence both internally to staff and externally to clients
• Proven ability to drive the sales process from plan to close, by establishing relationships
• Strong business sense and veterinary industry expertise
• Excellent mentoring, coaching and people management skills
• Ability to network & build relationships
• Leadership skills
• Knowledge of budget management
• Ability to negotiate & be diplomatic (relationship management)
• Ability to meet relationship goals with referring community
• Ability to analyze data
• Presentation and analytical skills
• KPI skills (motivation, problem solving, critical thinking, goal-oriented, high curiosity quotient, business acumen, and industry knowledge)
• Outstanding social skills
• Excellent verbal and written communication skills
• Excellent listener with strong telephone and in person presentation skills
• High energy, self-motivated individual who is passionate about animals and our clients.
• Ability to multitask; must possess strong time management skills
• Conduct phone calls and attend to company email and communication platforms remotely
• Strong computer and internet usage skills
• Experience implementing and managing a CRM database
• Good understanding of internet technologies, web browsers, connectivity, terminology, social media and basic website trouble-shooting
• Proficient in Microsoft Office products
• Can set realistic expectations with clients and assists management in holding hospital management/staff to those expectations successfully
• Ability to build a brand

Physical

• Maintain up-to-date EazyVet rDVM information
• Initiate hospital visits and deliveries
• Maintain social media presence and build interactive audience on social media platforms; maintain awareness of new social media platforms for potential expansion with our current marketing coordinator
• Monitor online reputation, manage online business listing content, and solicit or write public responses to counter negative reviews on public sites with our current team
• Survey email requests
• Perform routine visits to referring veterinary hospitals to show appreciation for referrals and provide up to date marketing materials for the appropriate location
• Maintain up-to-date email list for all rDVMs to send updates
• Annual attendance of conferences and shows for our different specialties and ER
• Organize and execute local & regional Continuing Education (CE) events
• Active participation in designated booths at various community and public awareness events
• Work with Marketing Coordinator to update organization forms and other collateral as needed
• Work with marketing coordinator to ensure up-to-date website information
• On-going tracking of ROI
• Designing various consumables that are distributed to all area DVMS

Competencies

• Collects and researches data; Uses intuition and experience to complement data; Finds out why top referrers drop down or why others are moving up as referral bases; reach new markets
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit and morale; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Follows policies and procedures; Supports organization’s goals and values.
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Set goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Approaches others in tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adapts to changes in the work environment; Manages competing demands; Changes method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor’s degree from a four-year college or university; or one-two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form. Ability to deal with problems involving several concrete variable in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of DVMax, Microsoft Office software (including Power BI), and Event Management software

Other Skills and Abilities

General understanding of veterinary medical terminology and ability to be comfortable with animals in a medical environment is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Education

Degree preferred. Will consider work experience.

Job Type: Full-time

Pay: $19.23 - $26.44 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Travel requirement:

• Travel

Education:

• Bachelor's (Preferred)

Experience:

• work: 2 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: Hybrid remote in San Antonio, TX 78249