Veterinary Receptionist

Overview

Michigan City Animal Hospital has an opportunity for a

Receptionist to join our team! 

Our mission is to enrich lives through happy healthy pets. This requires the level of attention to detail and care to be expected from a top medical facility.

Location: 2525 E Michigan Blvd, Michigan City, IN 46360

Shift Details: Full-Time position, working some weekdays and Sat shifts, schedule may change from week to week based on clinic needs. Typical schedule is four shifts per week (two 12 hour and two 6-8 hour). Open to part-time candidates who can work a fixed afternoon schedule 12pm-7pm.  Our operating hours are Mon-Fri 7am-6pm and Sat 8am-12pm. 

Compensation: $13 - $15 / hour or more based on experience

Desired Experience: Customer service background required. Professional receptionist, administrative, or veterinary/animal industry experience preferred.

Benefits We Offer:

• Yearly uniform allowance
• Discount on veterinary care and products for your furry family members
• 401k retirement plan options with company match for all staff over 21 years old
• Medical, vision, and dental insurance options for full-time staff
• Paid time off and paid major holidays for full-time staff
• Life insurance and other benefit options available for full-time staff

Job Summary: The Receptionist handles all the calls, emails, and texts message interactions with our clients. Are responsible for providing clients with product and service information, scheduling appointments, and checking patients in.  This requires a detail oriented person who is efficient at multitasking to review medical records for correctly timing visits and take clear messages. 

This is a high intensity environment that requires 100% accuracy.  Think 911 call center.

We are looking for a professional who will love and care for our clients, and their fur family.  While we care for pets as a veterinary hospital, the CSR position is exclusively interacting with our staff with the goal of client satisfaction (not interacting directly with the pets).  We pride ourselves in being a drama free environment that will help you grow professionally.  This is an extremely rewarding job and very impactful to our community.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP. 
• Understand and communicate the value of our services to our clients
• Document client and patient records for excellent communication
• Answer continual stream of phone calls, emails, and texts
• Manage tasks to support team workers and client satisfaction

Our mission is to enrich lives through happy healthy pets by following these core values:

• Do the Right Thing: Do the right thing, the right way, every time. Treat others like you want to be treated. Positive attitude and professionalism.
• Take Initiative: See what needs done and solve it. Attentive to the whole picture. Diligently see it through to the end.
• Humbly Confident: Know your stuff.  Know your limits. Be sincere and authentic. Be vulnerable and always willing to learn.
• Resilience: Learn from mistakes.  Willing to teach. Roll with the ups and downs.
• Patient First Compassion: Advocate for the pet.  Empathy for the client.

Qualifications

Knowledge, Skills, and Abilities: 

• We are a paperless practice so computer proficiency is a must as we use multiple softwares and apps continually
• Positive and professional demeanor
• Excellent communication, organization, and follow-through
• Excellent email and text messaging etiquette
• Occasionally lift heavy objects (bags of dog food approx. 30 lbs.)
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
• Must be in the process of obtaining or have attained a high school diploma or equivalent. Must be 18 years of age or older.  

We put people first and never compromise on our values. 

Apply today for immediate consideration! 

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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