Title: Assistant Manager
Reports to: General Manager

Key Relationships: Director of Operations, General Manager, Shift Leaders, Team Members and Customers

Education: A minimum of two years of responsible leadership experience in management or supervisory positions.

Core Competencies: Integrity
Leadership
Judgment/Problem Solving
Communication
Customer Service
Teamwork
Sales

Overview:
Responsible for leading the Mission Laser location in providing a world class customer experience, developing/maintaining a well-trained highly motivated team, and delivering profitable financial results. Qualified candidate thrives in a fast paced work environment.

We are hiring the Assistant Manager who will be trained and promoted to the General Manager position.

Specific Responsibilities:

• Recruit, interview, select, hire, and maintain a trained staff that can provide an amazing customer experience.
• Create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, and values of the organization.
• Lead the team during operational shifts ensuring customers are greeted as they arrive, games and events are kept on time, and that center revenue is maximized.
• Qualify customers into the correct package while being able to secure their deposits for events and future reservations.
• Maintain center correspondence to ensure all emails, phone calls and other means of messages are returned within a 24-hour period.
• Maintain and troubleshoot all technical equipment within the center.
• Track inventory for all supplies and complete orders as needed.
• Available to work a varied schedule to include afternoon, evening, night, and weekends.
• Hold staff accountable to company standards and expectations.
• Reconcile daily revenue to games played and maintain all monetary funds.
• Complete all banks deposits.
• Willing to obtain CPR and First Aid training.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 25 – 32 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 3 years (Required)

Ability to Relocate:

• Norfolk, VA 23502: Relocate before starting work (Required)

Work Location: In person