We're looking for thoughtful problem-solvers with big hearts, confident communication skills, and the innate desire to exceed customer expectations, to join our Customer Advocacy department as Account Coordinators on the Collections and Recoveries team.

About you:

You've developed your skills with 1 year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.

We've found that everyone from recent grads, tenured call-center agents, outbound sales reps, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role. If any of these sound like you - and if you're ready to launch a career in the Financial Technology industry - we'd love to hear from you!

The perks include:

• Ability to work 100% remotely or at our office in Richmond, Virginia - or a little bit of both!
• Competitive hourly rate bonus potential
• 20 days PTO 6 paid company holidays
• Medical, dental and vision coverage, including a 100% company-paid employee-only option
• All IT equipment provided for you
• $40 per month Internet Stipend
• $100 per month (after tax!) Thrive Stipend - to use in any way that helps you thrive
• Paid parental leave after 6 months

The impact you'll make:

You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.

Day-by-day, you'll speak with customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.

You'll thrive in this role if:

• You have 1 year(s) customer service experience, in any industry.
• You have some sales or negotiation experience, or the ability to speak persuasively.
• You're curious, use good judgment, and can quickly process situations to find solutions.
• You're a great listener and find it easy to connect with others and build rapport.
• You stay calm during conflict and recover quickly from difficult conversations.
• You have strong written and verbal communication skills.
• You're tech-savvy and comfortable learning new software.
• You're growth-minded, a fast learner, and use constructive feedback to learn and improve.
• You're adept at handling change and enjoy a fast-paced, dynamic work environment.

If you choose to work remotely:

• A private, quiet, distraction-free, interruption-free work area is required.

Schedule:

• We are currently hiring for an 12:30 pm - 9pm Eastern Time shift (please translate to your local time zone).

Employment is contingent upon being a resident of one of the following US states: AR, AZ, FL, GA, MO, TX, UT or VA. All states are subject to change.