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We're looking for thoughtful problem-solvers with big hearts, confident communication skills, and the innate desire to exceed customer expectations, to join our Customer Advocacy department as Account Coordinators on the Collections and Recoveries team.
About you:
You've developed your skills with 1 year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.
We've found that everyone from recent grads, tenured call-center agents, outbound sales reps, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role. If any of these sound like you - and if you're ready to launch a career in the Financial Technology industry - we'd love to hear from you!
The perks include:
The impact you'll make:
You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.
Day-by-day, you'll speak with customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.
You'll thrive in this role if:
If you choose to work remotely:
Schedule:
Employment is contingent upon being a resident of one of the following US states: AR, AZ, FL, GA, MO, TX, UT or VA. All states are subject to change.
Full Time
$35k-43k (estimate)
02/02/2024
04/26/2024
missionlane.com
Richmond, VA
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