• Welcomes and greets patients and visitors in a manner that is helpful and friendly; determines purpose of visit and direct patients and visitors to appropriate person or department(s).
• Schedules patients visits based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients.
• When scheduling appointment, screens patients for new address, new patient visit or updates registration and informs patient of adequate information that must be presented at time of visit.
• Adheres to all Clinic policies on safety and security; maintains restricted areas safe and computer system passwords in strict confidentiality.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Maintains patient waiting areas and front-desk areas in a manner that is organized and neat
• Informs patient of any existing balances noted in computer and request patient be prepare for any payment due at time of visit.
• Calls patients daily to confirm next day’s appointment.
• Verifies method of payment for service ( Medicare, Medicaid, private insurance, private payee, etc.) and collects data and/or payment as appropriate.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed
• Attends staff and medical meetings, as required.
• Performs other duties as required.

QUALIFICATIONS

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of the Clinic patients/clients/visitors in a manner that is efficient and productive.
• Well-developed verbal and written communication skills in English and Spanish
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Basic to intermediate computer knowledge and skills.

EDUCATION AND EXPERIENCE

• Graduation from high school or equivalent plus 2 year of medical receptionist experience in comparable health care setting.
• Prior administrative or clerical experience in clinical or community-based setting highly preferred
• Bilingual in Spanish in English
• Customer Service: 2 year (Preferred)
• Computer Skills: 2 year (Preferred)

COVID-19 considerations:

• Mask required

Work Location:

• One location

Work Remotely:

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Internal Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person