Ensures a positive customer experience by providing courteous, and efficient customer service to customers and associates.

Essential Duties and Responsibilities: Includes the following. Other duties may be assigned.

• Greets, assists, provides efficient service and thanks customers in a prompt, courteous, friendly and business-like manner, ensuring exceptional customer service at all times.
• Makes sure baked goods are displayed according to company standards.
• Ensures that store operations are in accordance with food safety and sanitation standards.
• Arrives to work promptly and in full uniform on your scheduled days to work
• Ensures product quality by checking freshness, rotating products, and removing out-of-date products.
• Maintains back stock in good order.
• Operates and sanitizes all bakery equipment in a safe and proper manner.
• Answers telephone calls with excellent phone etiquette and transfers calls to appropriate departments.
• Cleans at the end of shift and when the storefront is not busy.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in a similar customer focused work environment preferred.
• Excellent communication skills, both verbal and written.
• Ability to work well in a busy environment.
• High energy and engaging personality and professional demeanor.
• Ability to work on your feet for extended periods of time.
• Ability to work flexible hours, including weekends and holidays, according to customer demand.
• Demonstrate knowledge of entire product line and preparation.

Competencies: To perform the job successfully, an individual should demonstrate the following:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Cost Consciousness - Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.
• Dependability - Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.

Education and/or Experience

• High school diploma or equivalent.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to understand and speak Spanish is a plus.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

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Available shifts and compensation: We have available shifts all days of the week. Compensation is $11.50 - $12.50/hour.

About MISHA'S CUPCAKES : Misha's Cupcakes is South Florida's first and most loved cupcake shop. Starting in 2005 from Misha's home, and now expanded to 8 locations from Davie to Kendall. Come join our team if you have an outstanding work ethic, drive to be the best at what you do and are looking for opportunity to grow with us. Learn more about us at WWW.MISHASCUPCAKES.COM.

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