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Summary
Your journey begins now!
At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.
Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.
As an Experience Planner, you are responsible for overseeing the Experience Planning once guests are on property, developing relationships with guests and offering helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales.
Responsibilities include the following:
1. 1. Make authentic connections with Miraval guests.
2. Review Daily Manifest, highlighting guests who have not done any pre-planning. Ensuring you touch those guests while onsite and offer expertise in planning their stay.
3. In addition, review all guest’s itineraries who are arriving to ensure services do really meet their documented goal. If needed, connect with them once on site as well.
4. To handle all email in boxes assigned to the reservations team and communicate with good verbal communication skills to guests via email.
5. To be proficient in all activities and services of Miraval and to personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge.
6. To attend all training classes of Miraval information to stay current on all aspects of Miraval procedures, services and offerings.
7. Manage the waitlist daily to ensure any opportunity for a guest is completed in a timely manner.
8. Review the daily openings of spa and activities and maximize exposure to those opportunities but thoughtfully suggesting them to guests when meets their goal.
9. Complete daily and weekly reports as assigned.
10. Provide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.
11. Be of assistance to Culinary, Programs and Spa when needing a program or service highlighted.
12. Experience Planners will work on completing their monthly personal revenue goal by answering experience Planner emails and ensure they are not missing opportunities on-site as well.
13. Work as directed on projects.
14. The above does reflect that of their home property, however since Reservations does operate as a collective at team – at times they may be asked to assist with the above tasks at their sister properties.
15. Other duties and responsibilities as assigned
Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
We thank you for your interest. Be well.
Miraval Berkshires offers:
Qualifications
Full Time
$48k-61k (estimate)
12/16/2023
05/28/2024
The job skills required for EXPERIENCE PLANNER (LOBBY) include Planning, Written Communication, Programming, Time Management, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an EXPERIENCE PLANNER (LOBBY). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by EXPERIENCE PLANNER (LOBBY). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for EXPERIENCE PLANNER (LOBBY) positions, which can be used as a reference in future career path planning. As an EXPERIENCE PLANNER (LOBBY), it can be promoted into senior positions as an Architect IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary EXPERIENCE PLANNER (LOBBY). You can explore the career advancement for an EXPERIENCE PLANNER (LOBBY) below and select your interested title to get hiring information.