Overview: The Server is responsible for the overall guest dining experience within the restaurant outlet, including but not limited to taking food and beverage orders, retrieving and serving alcoholic/non-alcoholic beverages, and serving food orders to guest tables courteously and efficiently, according to hotel specifications. The server prepares specific food items tableside. The server collects payments. The server assists in the maintenance of the restaurant area and equipment.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level daily.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and the restaurant's dress code.
• Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, and correct restaurant glassware and garnishes.
• Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Completely understand and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain complete knowledge of P.O.S. and manual systems.
• Complete opening side duties as assigned:
• Check the quality and amount of all restaurant stock and supplies using a checklist.
• Fold napkins.
• Requisition of all necessary supplies and transport from storeroom to restaurant.
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Follow up on special arrangements to ensure compliance with such.
• Take guests’ food and beverage orders, utilizing suggestive selling techniques.
• Record the guests' orders following departmental service procedures.
• Input orders into the system and ensure the kitchen verifies the transmission of food orders.
• Communicate additional meal requirements and special requests to the kitchen.
• Check storage areas for proper supplies, organization, and cleanliness.
• Legibly document orders when the system is down and distribute food orders to the kitchen.
• Retrieve all alcoholic beverage items from the bar and serve them to guests in accordance with departmental standards.
• Open and serve wine/champagne bottles in accordance with departmental standards.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, no matter how busy or what time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and assigned station and service area organization.
• Guide the activities of the assigned Server Assistant to ensure optimum service to guests.
• Adhere to payment, cash handling, and credit policies/procedures.
• Collect and report tips at the end of the assigned shift.
• Complete closing side duties:
• Properly store all reusable goods.
• Break down all goods as specified in departmental standards.
• Clean all equipment as assigned in the side duties.
• Restock items for the next service.
• Marry and stock all condiments.
• Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
• All other duties as required.

Confidentiality: While working for the company, there will be access to confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates unless otherwise stated.

General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:

• Knowledge: Ability to perform job functions with attention to detail, speed, and accuracy; ability to prioritize, organize, and follow through; ability to be a clear thinker, remain calm, and resolve problems using good judgment; ability to work well under the pressure of meeting production schedules and timelines for guests' hot food orders.
• Ability to maintain good coordination; ability to transport cases of received goods to the workstation; ability to work an 8-12-hour shift in hot, noisy, and sometimes close conditions.
• Ability to work with all products and food ingredients involved and use all senses to meet quality standards.
• Ability to differentiate dates; ability to operate, clean, and maintain all equipment required in job functions.
• Ability to comprehend and follow recipes; perform job functions with minimal supervision; work cohesively with co-workers as part of a team.

Language: Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements:

• Must be able to exert physical effort in transporting up to 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Kitchen Environment - constantly exposed to heat, high cold, slippery surfaces, stove, oven, dishwasher, cooking top, and cleaning tools.

Qualifications:

• Diploma/Some College or an equivalent combination of education and work-related experience.
• Must have a current and valid Food Handler Certification.
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
• Minimum of 21 years of age to pour alcoholic beverages.

Experience:

• Minimum three years’ experience in restaurant service.
• Hotel operational exposure (i.e., F&B) is preferred.
• Experience with a luxury or ultra-luxury property or brand preferred.

The pay scale for this position is $16.00/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.