Description of Duties. Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call. Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment. Plan, document, and support the configuration of contact center supporting solutions. Create detailed solution designs and documentation that supports the development, implementation, and o...
Duties and Responsibilities. Develop, publish, and maintain enterprise reference architectures and standards. Lead modernization planning for transitioning legacy systems to cloud-native or hybrid architectures. Architect and oversee integrations with enterprise platforms such as Salesforce, Appian, and Azure. Design secure, scalable cloud solutions aligned with Commonwealth security frameworks, federal regulations, and industry best practices. C...
Overview. We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires strong problem-solving skills and the ability to communicate effectively with users at all levels. You will play a crucial role in maintaining our IT infrastructure and ensuring that all systems...
We are looking for a Machine Learning (ML) Vision Engineer with a solid foundation in software development and proven experience in image processing, computer vision, and machine learning. This role is central to our Optical Character Recognition (OCR) project, which powers real-time, large-scale image-based transaction processing. Description of Duties. Design, implement, and optimize Machine Learning based computer vision components, including....
Job Overview. We are seeking a dedicated and knowledgeable Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support to end-users, ensuring seamless operation of IT infrastructure. This role requires strong problem-solving skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment. Duties. Provide technical support for hardware ...
Duties and Responsibilities. Management of agency documents used in support of EDC hosted applications and services in Managed Services (MS), Managed Services Lite (MSL), Co-Location (Colo), Cloud and Secondary Data Center (SDC). Provides customer support for the creation, verification, and ongoing updates of all EDC hosted application documents. Creates and maintains technical contact resource lists. Acts as a Service Coordinator/Liaison between...
Position is a hybrid, both on-site and remote. REQUIREMENTS. The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. Experience conducting Facilitated Workshops for requirements analysis. Experience creating workflows using form...
Role Description. Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. Escalates issues in accordance with defined procedures. Assists users through problem solving s...
