What are the responsibilities and job description for the IT Help Desk Technician position at Mira Tech?
Job Overview
We are seeking a dedicated and knowledgeable Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support to end-users, ensuring seamless operation of IT infrastructure. This role requires strong problem-solving skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment.
Duties
- Provide technical support for hardware and software issues, ensuring timely resolution of user problems.
- Troubleshoot software applications and perform necessary updates or installations.
- Manage computer systems and ensure optimal performance across various operating systems including Windows, macOS, and Linux.
- Assist with network administration tasks including VPN setup, firewall configurations, and DNS management.
- Utilize tools such as BMC Remedy, ServiceNow, or Jira for ticket management and tracking.
- Support desktop environments by configuring devices and managing Active Directory accounts.
- Conduct analysis of IT issues to identify trends and recommend solutions for improvement.
- Maintain documentation of support processes and user interactions for future reference.
- Collaborate with team members on IT infrastructure projects and initiatives.
Skills
- Proficiency in technical support, software troubleshooting, and computer management.
- Strong knowledge of Microsoft Office applications and Windows operating systems.
- Familiarity with computer networking concepts including TCP/IP, LAN, and network administration.
- Experience with desktop support tools such as SCCM and GPO.
- Understanding of mobile devices management and operating systems.
- Excellent customer service skills with the ability to communicate effectively with users at all levels.
- Knowledge of IT security practices including firewall management and VPN technologies.
- Strong analytical skills for diagnosing issues related to computer hardware and software.
- Experience with help desk ticketing systems like BMC Remedy or ServiceNow is a plus.
- Ability to work collaboratively in a team environment while managing individual responsibilities. Join our team as a Helpdesk Technician where you can leverage your technical expertise while contributing to the success of our organization!
Job Type: Contract
Pay: $22.55 - $25.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $23 - $25