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Our mission is to empower and advocate for those impacted by aging and disability. We offer information and supportive services that enhance health, well-being, and independence.
Learn more about us.
BENEFITS:
We provide a generous benefits package that includes health, dental, vision insurance, 3 weeks’ vacation to start, 13 paid holidays (including a floating day off), generous sick time, short- and long-term disability, life insurance, a 403(b) retirement plan along with the benefit of a flexible work schedule, and working with a great team of colleagues.
GENERAL SUMMARY
Reporting to the IT/Operations Project Manager, the IT Support Specialist is responsible for setting up, managing, and troubleshooting agency technology systems and assisting agency staff with technical issues or questions related to agency-issued computer hardware or software devices. Responsibilities include taking phone calls from staff or communicating with them through ticketing system or messaging platforms, helping staff diagnose technical issues over the phone and arranging to install or upgrade hardware or software on their computers.
ESSENTIAL FUNCTIONS:
The IT Support Specialist maintains and improves agency technical systems to ensure all employees have the technology they need to complete their work and to ensure that their technology is functioning optimally. This may include:
COMPETENCIES NEEDED:
Job Knowledge/Technical Knowledge: Demonstrates knowledge of techniques, skills, equipment, procedures, and materials. Applies knowledge to identify issues and internal programs; works to develop additional technical knowledge and skills.
Listening, Understanding, and Responding: Creates effective interactions with others; deals with staff in a direct, open, trusting, and respectful manner. Listens, speaks, and writes clearly and concisely. Keeps manager informed about progress and problems to avoid surprises.
Flexibility: Able to work effectively with various individuals and groups with differing levels of technical skills and adapts approach accordingly.
Goal Setting and Planning: With manager, sets specific, measurable goals that are realistic but challenging; clarifies expectations about what will be done and how it will be done.
QUALIFIED APPLICANTS WILL HAVE:
About Us
For almost 50 years Minuteman Senior Services has been helping older and disabled adults age with independence and dignity in the setting of their choice which is most often their own homes and communities. We have been supporting caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.
We offer over 20 programs and services and are continually improving and expanding. Our consumers give us very high marks as do our professional colleagues and that is very important to us. With over 140 employees, 900 volunteers and over 70 subcontracted service providers that make up our vendor network we bring a lot of expertise, experience and resources.
Learn more by visiting our website: https://www.minutemansenior.org
Full Time
$121k-151k (estimate)
03/22/2024
04/28/2024
minutemanservice.org
Burlington, MA
<25
The job skills required for IT Support Specialist include Planning, Computer Science, Troubleshooting, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
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IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
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Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
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