Description

POWERBOSS is seeking to fill a position in our Customer Service Technical Support department.

Job Duties/Responsibilities to include:

 
 Phone support for incoming technical calls for our PowerBoss product line, trouble shoot equipment problems with field technicians.

- Will also cross-train on our Minuteman product line

- Answering emails from customers

Warranty Administration for Minuteman product 

- Claim evaluation, modification communication

- Communication of warranty questions on field units (coverage and eligibility)

- Evaluation of warranty parts when called in for inspection

 
 Communication and recording of negative trends, zero hour and serial issues

- Communication to production supervisor / V.P. of Manufacturing

- Recording data in SAP for zero hour and serial issues

Reporting of quality issues

- Bi-monthly meeting with production / sales

Technical support training seminars for Minuteman equipment

- 2 seminars annually

Any other duties as deemed necessary by the Customer Care Manager / President, CEO

Requirements

Hours: 8 - 5 p.m.

PowerBoss offers a competitive salary, health care benefits, accrued PTO, and 401kWe are an Equal Opportunity employer: disability/veteran

Requirements

Hydraulic system knowledge 

Internal combustion knowledge

Blueprint reading 

Electrical diagnosis

Self-Starter

Organized

Excellent communication skills

Experience in the Commercial Cleaning industry

Mobile or in-house assembly repair

Mechanical / technical aptitude