1 mintleads Job
MintLeads is Hiring a Customer Success Manager Near Atlanta, GA
Role Summary
As a Customer Success Manager you will be the primary owner of our customer relationships. You will be providing service updates, answering questions and fielding customer feedback. Additionally, you will be capturing customer performance data and success stories which will help drive our continued growth and help win new business! You will work closely with the Head of Customer Success, sales team, copy and operations teams to best support our clients.
An ideal Customer Success Manager will support MintLeads customers as they transition from sales prospects to active users of our service. A focus on building customer loyalty and long-term client relationships is key.
You will report to the MintLeads Head of Customer Success. This team will likely scale to 6 in the next 12 months. This is a perfect role for someone looking for leadership and management experience while still having the impact of an individual contributor.
Responsibilities
- Create and maintain relationships with customers to better understand and achieve their needs
- Take new clients through the onboarding process, working closely with the operations and copy team during this time
- Schedule regular video calls with our customers to identify opportunities for contract growth
- Manage all reporting about the health of customer's accounts
- Capture customer success stories and video testimonials
Qualifications
- 2 years experience in a customer success / account management experience
- Extremely strong customer service skills and ability to advocate for our clients to the rest of the team
- Eagerness to learn and lead initiatives to better support your clients needs
- Comfortable working with new and evolving product offerings and working in a fast-paced and ever-evolving environment
- High Energy and willingness to deep-dive into customer needs
About MintLeads
MintLeads is a growth marketing agency for nearly 200 B2B companies around the world. We work with companies from small teams to publicly traded enterprises - to build their outbound sales process.
You will be joining MintLeads at an inflection point in our company’s growth. We have tripled in size in the last 12 months and we are expecting similar growth over the next 12 months. This rapid expansion makes MintLeads the perfect home for ambitious, smart and growth-oriented individuals looking to impact the direction of a growing company and their own careers.
Job Summary
Full Time
$100k-141k (estimate)
05/01/2024
05/16/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
