MINT MOBILE is seeking a talented Senior Director, App Performance & Experience to join the Marketing Team! Individual reports to VP, Ecommerce. Role is remote - must reside in the United States.

ABOUT THE ROLE

The Senior Director, App Performance & Experience is responsible for delivering business outcomes from Mint Mobile’s mobile apps on Android and iOS. This person will lead a cross-functional team of achievers, including product managers, designers, developers and brand marketers, to deliver on clear KPIs that make a material impact on Mint Mobile’s business. 

This role has direct accountability for prioritizing app projects, ideating new work that will deliver on growth goals and communicating roadmap plans up and out for broader organizational visibility. 

This role reports directly to the VP of Ecommerce, and works closely with counterparts in Brand Marketing, Creative Services, Engineering and Product Management.

Your usual day of awesomeness includes:

Leads the cross-functional app marketing/development team: Ultimately responsible for prioritizing work, maintaining a tight team bond, and ensuring that work adheres to Mint Mobile’s lofty brand standards. 

• Oversees the development and communication of the core Mint Mobile app experiences: Purchase, Activation, Retention. And will ensure that our plans today are strategically crafted to meet business objectives throughout the year. 
• Collaborate with VP, Ecommerce to develop annual and quarterly projects and KPIs that will meet and exceed business objectives.
• Collaborates with other cross-functional stakeholders on the DTC team to identify new opportunities and prioritize work.
• Build relationships with key partners in DTC, Marketing, Engineering and Product groups.
• Keep key stakeholders informed of roadmap plans and update plans as business priorities change.
• Ensures an excellent digital customer experience through customer-centric design, content, navigation, architecture, branding, performance and functionality.
• Ensures engineering resources are focused on the highest opportunity projects.
• Oversees the efficiency of the App Marketing/Development team to ensure we maintain an efficient, fast workflow with fast time-to-market and minimal overhead. 

WHAT YOU BRING

•  8-10 years’ experience managing digital experiences to drive business results.
• Excellent presentation and communication skills: Able to present complex ideas to senior leadership and get buy-in.
• Extremely detail oriented, with an innate ability to create multi-level action plans and explain them coherently to cross-functional teams.
• Demonstrated knowledge of best-in-class CX, UX, and digital commerce architectures and technology.
• Experience guiding cross-functional teams to achieve business outcomes without formal reporting authority.
• Strong understanding of the numerous channels that drive traffic and conversion.
• Strong leadership skills with proven ability to recruit and groom a team of top-performing digital marketers.
• Strong communicator with an aptitude for managing and building relationships.
• Excellent analytical and critical-thinking skills, with strong attention to detail.
• Enthusiasm for translating data into action.
• Strong organizational skills and ability to juggle multiple projects and tight deadlines.

WE ARE MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Mint Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job. If we hire them and they stay for 90 days, you get $1000. For more details of restrictions and rules, please email recruiting@ultra.me.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $180,000 - $225,000. This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays. The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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